General Chat

Sylvia, I did exactly that a couple of weeks ago when my post was RRd and removed, resulting in the bog standard email reply. I replied to that asking for answers and got the usual 'we do not enter into conversations about individual posts' so I wrote again and was reassured that the removal of said post only produced an automated email, an apology and an assurance that this would not be a black mark against me.

It's worth persueing matters sometimes.

Linda

Teresa

it is indeed worth pursuing things!


Back in early January, I had an OP reported and then the thread removed from Genealogy Chat.

Several more posts were reported and removed on Chat and Gen ealogy Chat at about the same time.

After about 4 emails from me, I finally got the following admissions .........

1. My thread and most of the other posts had been removed by MISTAKE

2. This had been done because "they had to be seen to be doing something" :-S :-S :-S


I also got a promise that my thread would be re-instated, but it had to be referred to the programmers ...... it is obviously very low in the list of priorities because it has still not reappeared :-(



My thread was a warning to be careful of what people posted because the RR'er was active!!

I posted it about midnight, it lasted until some time in the afternoon or early evening of the next day.



sylvia

spruce

After received an automate reply and having my whole thread removed (I only quoted part of T & C) I wrote to Katie as advised by a member asking for an explanation - still waiting for a reply, so whilst it may work for some - does not work for others.

Olwen

Carolyn

About time this nonsense stopped,
I sign this wilingly.

Trish
:-| :-|

I'm signing again as I have just been reported for a posting I made in February last year!!!!

I am very happy to sign.

Tess

Brought forward, as the Monday to Friday working week will have started.

Hi everyone,

I would just like to assure you all that we are taking this matter very seriously. As you know, we were experiencing unwarranted RR's only a week ago and once we had identified the member responsible, banned them from the site. However, it is possible that they have re-registered. We are looking into ways that we can stop this from happening.

Only allowing paid members to RR is an option that we are considering.

As soon as a post is RR'd, it is removed from the boards. This logic was implemented on the advice of our members as some abusive posts or posts with personal details in were not being removed quickly enough.

Obviously, because of the behaviour of possibly one or a small handful of members, we will now have to rethink this logic.

I apologise profusely for any distress or inconvenience this has caused to those being RR'd. Please can I ask for your patience whilst we identify and implement the best solution to stop this happening in the future. It is very upsetting for those being targeted, but please rest assured that we will be taking action against those responsible.

Thanks

Katie

Thank you for replying Katie. I'd like to say I wouldn't like to see the end of the instant removal of posts for review, simply because there are the occasional cases of personal details etc being shown, and it was logical that you would have put this facility on in the first place.


But ensuring free members cannot RR, therefore reducing the risk of abuse of the system I would have thought would be the obvious answer, and one that is under a little more than an option. It is just too easy to abuse as we have already seen.

Thank you Katie.

I stand very firmly behind the RR instant removal being limited for use by paying members only....and for non payers to go down the old email route.

I'm sure with the number of caring members on all boards on this site, we are more than equipped to be able to identify a privacy lapse and RR it ourselves so it is removed instantly if needs be.

Thanks again for taking the time to reply x

Thank You Katie,,,,Report facility is a fuction that is needed but is most certainly being misused and not in a very nice way......A logic outcome would be to make Review a posting would be to disable it from General Chat board completely and only have its use for the other 3 main boards where too much information may infringe Genes T&C.

Unpaid membership shouldnt have the rights to request a review of threads or posts,it certainly would be a favourable option as deliberate targeting has to stop.

Hello Katie, thank you for replying.

Removing the ability for non payers is absolutely critical in the first instance. We are all able to judge whether a post may be breaching someone's privacy and can report ourselves if the poster doesn't reply to a pm request to either modify or remove.

The contentious subject of multiple accounts always comes back to hound us as do name changes.

I accept that some posts do need to be RRd BUT patently malicious RRing is just unacceptable.

I personally dislike the person RRing remaining anonymous. If their name appeared as the RRer perhaps this would discourage the vindictiveness as it would be public. Of course that could only be implemented if the non members abiliity to RR was revoked.

Sue x

BIG THANK YOU KATIE
i am happy with GR looking into the matter
i understand its not always easy to solve this issue
and know you will do your best :-D

Nudging up for anyone else who may be interested in GR's reply. :-D

absolutly fantastic, and really nIce to see a responce from GR, :-D

Thank you Katie, it is good to know the matter is being taken seriously. We do appreciate that you need time to think it through properly though. Not allowing free 'members' to use the RR facility seems the best way to go. They would still be able to send you an e mail if they were genuinely upset by a post. The biggest problem with free (and banned) members is the ability to re-register under different names etc. If that could be solved it would help a lot. But really if free members are allowed the same facilities almost as fee paying members it is not really fair.