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Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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Profile	Posted by	Options	Post Date
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 18:17
	and surfmonkey I am a she. lol
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 18:18
	The drive was removed for cleaning at some point which would suggest the possibility of a loose connector but you would be more likely to have a total malfunction if that was the case. The digital CD playback option would surely mean that it would never have worked though. I just want to see if Acer have a driver before I uninstall/reinstall. I agree about the generic driver from the cache list. Cheers Surfmonkey
	Researching: Happy
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 18:20
	I didn't like to mention that, Gill! lol
	Researching: Happy
Member Since: December 2004 Posts: 1,079 Send Message	Surf	Report	16 Jun 2008 18:21
	ok lady keep your fur on lol wheres my minder
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 18:22
	I have no other documents except that receipt I have said about - is that enough to go on Errol
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 18:23
	ok there doesn't seem to be an updated driver for that machine on the Acer site so we'll uninstall and reinstall now On the Driver tab click on Uninstall and then you will need to reboot your machine.
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 18:25
	ok will try that
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 18:48
	I didn't think I was getting back on the net then. Ok, did that and when it restarted it said found new hardware and then installed new hardware and it was my rom
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 18:52
	Is it now working?
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 18:54
	no and the drawer won't open to give me my cd back lol
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 18:56
	You can open the drawer by pushing something like a straightened out paperclip into the little hole by the drive. Can you go through the process of listing the drivers again for me so I can see if anything has changed?
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 18:57
	ok just a min
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 19:14
	ok it says exactly the same C:\WINDOWS\system32\DRIVERS\cdrom.sys C:\WINDOWS\system32\DRIVERS\imapi.sys C:\WINDOWS\system32C:\WINDOWS\system32NTIDrvr.sys C:\WINDOWS\system32\DRIVERS\redbook.sys C:\WINDOWS\system32\drivers\UBHelper.sys C:\WINDOWS\system32\storprop.dll and the ticks are the same
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 19:18
	On the third one, is there no slash between system32 and NTIDrvr.sys?
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 19:18
	I'll go check I may have written it wrong
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 19:20
	yes sorry, there is \ between them
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 19:31
	Thought so lol I doubt very much whether this will now make a difference but try the update driver option again and tell it to search on the internet. Another thing we can try after that is a manual install of drivers and you may want to just double check that the connecting cables are pushed right in (when the machine is switched off!) although, again, I don't think that is the problem.
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 19:33
	ok will try update again
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 19:38
	ok it did an internet search but said cannot find a better match
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 19:45
	ok one other thing to try is a system rollback but I don't particularly want to go down that route if possible. Do you want to try to manually replace the drivers? This will be a bit long winded with no guarantee of success. Incidentally, does it still say "This device is working properly"?
	Researching: Happy

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