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Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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Profile	Posted by	Options	Post Date
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	17 Jun 2008 16:17
	I wonder if you could run a piece of software for me which may do the trick or at least help us a little. You need to download and install DriverMax from: http://www.download.com/DriverMax/3000-2098_4-10572602.html?tag=toprated If you are unsure of how to do this give me a shout.
	Researching: Happy
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 20:25
	No worries.
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 20:21
	no it didn't.
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 20:18
	ok if it isn't too much give that a try and then at least we know whether the drive is up the creek or not. Incidentally, did it give you the option to rollback the driver?
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 20:15
	I don't have another computer here but I could ask a friend to bring their's over in the week and try that. Thanks Errol. Gill
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 20:09
	If you have access to another computer try the drive in that machine and see if it makes any difference.
	Researching: Happy
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 19:55
	I'm just grabbing a bite to eat.
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 19:53
	yes it does say that no I don't really want to try manually Errol, I might leave it and see if I can get a new one soon. Thanks very much for all your help I do appreciate it. Gill
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 19:45
	ok one other thing to try is a system rollback but I don't particularly want to go down that route if possible. Do you want to try to manually replace the drivers? This will be a bit long winded with no guarantee of success. Incidentally, does it still say "This device is working properly"?
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 19:38
	ok it did an internet search but said cannot find a better match
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 19:33
	ok will try update again
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 19:31
	Thought so lol I doubt very much whether this will now make a difference but try the update driver option again and tell it to search on the internet. Another thing we can try after that is a manual install of drivers and you may want to just double check that the connecting cables are pushed right in (when the machine is switched off!) although, again, I don't think that is the problem.
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 19:20
	yes sorry, there is \ between them
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 19:18
	I'll go check I may have written it wrong
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 19:18
	On the third one, is there no slash between system32 and NTIDrvr.sys?
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 19:14
	ok it says exactly the same C:\WINDOWS\system32\DRIVERS\cdrom.sys C:\WINDOWS\system32\DRIVERS\imapi.sys C:\WINDOWS\system32C:\WINDOWS\system32NTIDrvr.sys C:\WINDOWS\system32\DRIVERS\redbook.sys C:\WINDOWS\system32\drivers\UBHelper.sys C:\WINDOWS\system32\storprop.dll and the ticks are the same
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 18:57
	ok just a min
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 18:56
	You can open the drawer by pushing something like a straightened out paperclip into the little hole by the drive. Can you go through the process of listing the drivers again for me so I can see if anything has changed?
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 18:54
	no and the drawer won't open to give me my cd back lol
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 18:52
	Is it now working?
	Researching: Happy

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