Help Centre - Frequently Asked Questions
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Complete FAQ Listing
- I need an instant password reminder/ I can't login
- How do I print my tree?
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- What is Gifting?
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- How do I print out my family tree?
- Why can't I see the 'Save' tab on my details panel?
- How do I add a name to my tree?
- How do I edit details already in my tree?
- How do I view other trees?
- Why can't I see all of my shared trees on my dashboard?
- How do I remove someone from my tree?
- How do I change the parents of someone in my tree?
- How do I change my root person/tree owner?
- Where are my relation's photos and notes?
- Exporting Gedcoms
- Importing Gedcoms
- What are Relative Profiles?
- What is the upload limit for adding to keepsafe?
- Why do I see an error when trying to view my tree?
- What is the List view?
- Adoption
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- Deleting your Family Tree
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- Which Travel and Migration records do you have?
- British Newspaper Archive
- Scottish and Irish records
- Using the Birth/Marriage/Death records - UPDATED
- Why can't I view newspaper articles?
- Will I be charged if I try to view a record again?
- Ordering certificates
- What are the Electoral Roll records?
- Saving the records
- Reporting errors with records
- Searching the census - UPDATED
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Searching the census - UPDATED
We've improved the search format to make it easier for you to find your relations in the Census Records.
As well as using the full forename and surname when searching for a relation in these records, you now also have the option of either using a partial name, similar name or even just a letter in both the forename and surname fields. This is really useful when you're not sure of the spelling of someone's name, or if you're having difficulty finding the record you're looking for.
For example, if you're searching for a record for a relation whose forename could have possibly been Lily, Lilly or Lillian and the surname was either Stevens or Stephens, you could enter the forename as Lil and the surname as Ste and click on the 'Exact match' link on both name fields and choose the 'Starts With' option. This will return results for any names that match those partial names.
If you find a name you're looking for on another site but not ours, then it is possible that the name has been mis-transcribed from our census data. If this is the case and you have details of the mistranscription then please send us the full details. We can have this corrected.
Unfortunately, you may occasionally be shown the wrong census image. If this happens please send us the full name, year and place of birth of the relation you are looking for. Our support team will be happy to try and locate the correct image and email it to you where possible. We do our best but we can't guarantee that we will find the correct page.
Genes Extras
As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.