Suggestions

Worked okay yesterday - well the one time I tried it.

Not working today

This isn't a problem with My Threads in particular, but is an issue affecting the entire site because of the sheer amount of data it now has to handle.

In particular, it relates to the amount of data that is connected or related to an action you are trying to do. So if you have a large tree, or have many thread postings, then you are likely to get a timeout error whenever you try to access or sort your attached records.

Once GR get to grips with this then My threads, Surname Summary, etc etc will work properly.

Yes, this is a big problem and needs sorting.

My Threads worked for me ok today but Surname Summary is an absolute disaster, throwing error messages every time I try to move from page to page or perform a sort.

For me and those who are trying to research their tree this is far more important the issues with My Threads.

Not to me it is not

When is this problem going to get sorted !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This site only works because of the help given by members which you seem to have forgotten about.

Opening My Threads been working very well for me for several days ......

................... but I've been afraid to post in case I put the kibosh on it! :-D

I spoke too soon :-( :-| :-P


1 error message, with the second attempt taking ca 30 seconds to open My Threads :-| :-| :-P :-P

Error
Sorry. An error has occurred

The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.
:-|

Certainly not working tonight

Error message after error message

When is this going to get sorted !!!!!

Oh for goodness sake GR when is this going to get sorted out.

Worked okay about 4 hours ago but now back to error message

This site only works because of the help given by members on the boards
:-D

But for us to help properly the use of My Threads is a must.

When is this going to get sorted :-P

Actually the help given by members on the boards is a very small part of the site's function.

It you check the site activity on the home page you find that messages sent are two or three times more numerous than board postings (the majority of which are chat and games postings). New people added to trees are around ten times more numerous than messageboard posts.

It is fairly clear that this My Threads problem only affects those who have a large number of posts so it is quite a basic problem with the system and fixing it will benefit only a few members.

I suspect that the discussion items on the home page which has resulted in a lot of old threads being reactivated has had the effect of increasing the sort time associated with My Threads leading to more timeouts and consequent error messages.

Nearly six months after this thread was started, and still the error occurs sometimes :-|

HTTP Error 500.0 - Internal Server Error
Internal Server Error
Detailed Error Information
Module ManagedPipelineHandler
Notification ExecuteRequestHandler
Handler System.Web.Mvc.MvcHandler
Error Code 0x800703e9

:-S

Yes I get that error with the Beta version but the normal site My Threads works OK.

Just got the same old, same old, Error message....AGAIN..

Well not quite the OLD one to be exact as THAT has been revamped on the .....
NEW BETTER UPDATED BETA VERSION...it would seem...Oh well ,not long before I will be fed up reading that one as well



Can you GR team at least fix what IS broken before you fix what is NOT broken please!

"Normal" site, Ken:

Error
Sorry. An error has occurred

The page you were trying to load has experienced an error. This error has been logged and will be investigated.

A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server 194.247.74.31 responded with: **

[email protected]

554:Service unavailable; Client host [avasout04.plus.net] blocked using Barracuda Reputation; http://bbl.barracudacentral.com/q.cgi?ip=87.114.209.55

This message was created automatically by mail delivery software .


So I couldnt even give my opinion to GR asking about the new look anyway........This is a REALLY good site aint it..Total rubbish...

FannyByGaslight, Not sure the email address you posted is a valid address for GR

their address for support is

[email protected]

or you can use the contact us under the help tab


Roy