Suggestions

Roy


to be honest .......... I did not think of using the contact through the Beta site. I just remembered the email which said ....................


"Your feedback is important to us, so whether you love it, hate it or think we could improve it with a few changes, please let us know by sending your comments to [email protected] "



That to me reads that they want feedback sent to that email address.



In any case ............................ I could NOT send any kind of comment through the beta site, as the GR server will not accept any email sent from my server. It has not done so for more than 2 years

I have to go to gmail to contact them



and that was the more interesting point ............

............ that the email address THEY gave for feedback was not accepted by gmail ..... calling it a "non-valid address for GR"



I'm already using the back door, you see




sylvia

Mark, yes other people are,

You need to contact GR with your problem

Roy

Is anyone having issues with adding new people or new data to people already in their trees - i know i am

Sylvia, I have realised that the email addy [email protected]
appears to be causing problems for some people but why are members repeatedly trying to use an addy that has problems?

Surly when you go to the beta site and want to give feedback it must be easier to give that feedback using the link on the actual beta site rather than going back to the link on the received email? or by entering the flawed email addy from your email service?

It is a beta site so it's their for testing purposes and that would include testing the links within the site for contacting GR

If all else fails you can always use the one of the other email addresses such as [email protected]

If i go home and my key broke in my front door then i would enter through the back door rather than standing outside wait for the locksmith


Roy

Roy

I also got the [email protected] as the return address to use for feedback on the makeover.


It would not work with my home email


so I decided to use gmail.


I copied over the feedback, and tried to send it to [email protected]


gmail said that address was not valid for GR


so I tried [email protected] (as given by someone else


gmail said that address was not valid for GR



so I tried [email protected]




success.




But the letter most definitely gives a link to [email protected]




sylvia

Dont know...Is there?? :-D

Is there a fault that causes the same message to appear on more than one thread?

That is the email address that was given to reply to on the email to ask an opinion on their "new look"Beta site Roy.
I know it is not their normal one for complaints/help but it is the one I was asked to reply on by the GR team..

FannyByGaslight, Not sure the email address you posted is a valid address for GR

their address for support is

[email protected]

or you can use the contact us under the help tab


Roy

A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server 194.247.74.31 responded with: **

[email protected]

554:Service unavailable; Client host [avasout04.plus.net] blocked using Barracuda Reputation; http://bbl.barracudacentral.com/q.cgi?ip=87.114.209.55

This message was created automatically by mail delivery software .


So I couldnt even give my opinion to GR asking about the new look anyway........This is a REALLY good site aint it..Total rubbish...

"Normal" site, Ken:

Error
Sorry. An error has occurred

The page you were trying to load has experienced an error. This error has been logged and will be investigated.

Just got the same old, same old, Error message....AGAIN..

Well not quite the OLD one to be exact as THAT has been revamped on the .....
NEW BETTER UPDATED BETA VERSION...it would seem...Oh well ,not long before I will be fed up reading that one as well



Can you GR team at least fix what IS broken before you fix what is NOT broken please!

Yes I get that error with the Beta version but the normal site My Threads works OK.

HTTP Error 500.0 - Internal Server Error
Internal Server Error
Detailed Error Information
Module ManagedPipelineHandler
Notification ExecuteRequestHandler
Handler System.Web.Mvc.MvcHandler
Error Code 0x800703e9

:-S

Nearly six months after this thread was started, and still the error occurs sometimes :-|

Actually the help given by members on the boards is a very small part of the site's function.

It you check the site activity on the home page you find that messages sent are two or three times more numerous than board postings (the majority of which are chat and games postings). New people added to trees are around ten times more numerous than messageboard posts.

It is fairly clear that this My Threads problem only affects those who have a large number of posts so it is quite a basic problem with the system and fixing it will benefit only a few members.

I suspect that the discussion items on the home page which has resulted in a lot of old threads being reactivated has had the effect of increasing the sort time associated with My Threads leading to more timeouts and consequent error messages.

This site only works because of the help given by members on the boards
:-D

But for us to help properly the use of My Threads is a must.

When is this going to get sorted :-P

Worked okay about 4 hours ago but now back to error message

Oh for goodness sake GR when is this going to get sorted out.

Certainly not working tonight

Error message after error message

When is this going to get sorted !!!!!