General Chat

Are they gonna give us 3 months membership for free.

No flaming chance!!!!!

Shudve gon to Ancestry, yeah!!!!

:-P :-( :-P

Thing is Kay, there have been problems on and off for far longer than the current fiasco. This is what I really don't understand especially as so many other (free) websites run smoothly.

Ronald, someone on FB asked if they would be giving refunds but didn't get a yes or no, just 'email spport@ etc......hmmm, isn't that the ad that members were saying either bounced back or no reply?

We are still working on fixing this error, thank you for your patience. We will keep you updated and can only apologise for the inconvenience this is causing.

I know Island its servers aswell that cause lots of the problems..other sites dont have this ongoing problem but unless they get some big gun techs in who actually know how to fine tune then its a no win for all.....it just seems to run on half power,,,,,,

;-)

Thanks for that Genes.
May I ask how you are going to compensate your paying members?
A free extension on our subscription per chance?

Bring 'em on Kay ;-) :-D

Island....you tell em girl:o)) :-D :-P

perhaps then please, this thread should be sticked or a highlighted notice on all boards for a while for all to see and read instead of a grapvine notification,,,,,,,please.

It was Barry. i was dead impressed, I thought you were being dramatic :-D

The recent problems have been caused by a migration to new servers. As you can tell, we are still ironing out some of the issues.

Please contact support on [email protected] regarding compensation.

Blimey see that Island....??

jude

Whoa! we've been glu-tacked :-D

Thanks Genes - and Kay.

AND compensation possabilities:o)))


Thanks GR :-D ;-)
although that won't apply to me cause l'm not doing family history just yet!

Thank you, genes reunited staff. Email sent :)

Im sick of it to.Everything on Genes i click on it's the same message "were doing maintenance"...Having to keep pressing ctrl and f5.
Really p*****g me off now.
I am a full blown member pay full subs and im seriusly thinking of joining ancestery!!Never in 1 year have i experianced this outrage.

I thankyou.

Luan

Thank you Genes for taking the problem seriously and compensating members for their inconvenience caused by the faults on the site.

Here's hoping the problems are sorted soon

I keep getting kicked off, but I find new ways to get back! :-D :-D

Please ,,its annoying yes,,,but give the Tech team a break,they are doing all they can to get the site back on par they can only work at the browsers and servers pace...I'm sure it wont be long now.....

I use IE8

This site is running very slow loading pages etc.

Seems to be when adverts are changing !!!

Fed up with having to login again and again

And those essential maintenance messages are driving me up the wall

Well just sent a message to GR re the compensation question and asked were all members going to get an extension on their sub

Error messages in the last 10 mins and only got back on site through a GR message in my email inbox

Not a happy bunny