General Chat

Incidentally BHOs (Browser Helper Objects) are not spyware. Many BHOs are helpful and include such add-ons as the Google toolbar. Some spyware is a BHO which will, for example, be a keylogger or redirect your browser.
Puss if you click on Tools in Internet Explorer (menu at the top of your browser) there will be an option to Manage Add-ons. This may give you an indication of what is happening

Cheers Steve - I thought that was probably what she meant.
I should have said in my above post that BHOs are often known as Add-ons - many people will have heard of ActiveX

Puss first off let's just clean your machine down a bit because it isn't your anti-virus software that says you are infected but this rogue.
Click on Tools and then Internet Options (I prefer to actually close Internet Explorer and access Internet Options through Control Panel on the Start menu). On the General tab delete temporary internet files, cookies and history.
Next clean out your Flash cache by going to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
Now check your internet Add-ons as described above and disable anything that looks dodgy - you can always re-enable it if you have problems.
Now reboot your computer and see if it makes a diference.

many people will have heard of Active x but i bet nont many understand what it does lol

same as Java and flash the amout of people who panic when they try to update is unreal

yeah best keep it in simple terms mate

Puss is doing a clean-up at the moment.... I am texting her what you are saying, lol!! But I am a very slow texter!!

Love

Daff xxx

ok thanks Daff
I've got to disappear for a short while but I will be back in a wee bit.

Thanks Errol.... I'll phone her.. I'll be here til xmas texting, lol!!

She says thank you to the three of you, by the way!!

Steve,
could you please put up a resume of what activex, Java etc are please (or have you already elsewhere? thanks I am not always quite sure what they are myself.

I also am going out but will be back in 45 minutes.

ann
glos

Ok Ann

No problems hun

Sxx

Java is a programming language.
JavaScript is a scripting language (not to be confused with Java) which amongst other things does clever things on websites - it is usually seen as a little bit of code embedded in the html.
HTML (HyperText Markup Language) is the main language used for writing web pages.
ActiveX controls are, if you like, small programmes which are very often implemented within Internet Explorer to perform a specific function such as the Google toolbar.

right, we have got into the adobe site using the link you gave, Errol.. but can't figure out how we clean the flash cache once we are in there... sorry"

Puss is still having a probem with th pop-up thing

oh and Puss has just 5 add-ons the only one she has that I don't have is blog windows live (browser enabled)

xxx

In the Settings Manager box click on the right hand tab - it looks like a folder.
In the small window below there will be a list of websites. Just above there is a button marked "Delete all sites". It is quite safe to click on this and you are done.
Once you have done everything reboot the computer and see what happens - it may solve the problem but we may well need to do more.

Errol, we've got to the page... mine has the relevant box, but Puss doesn't... the site is now asking her to download free flash player...


???

thanks for all this by the way... you are stars!!

It is possible she does not have Flash installed then.
You can find out if you go to:

http://www.macromedia.com/software/flash/about/

should she install it if it shows she doesn't have it?

she has version 9,0,115,0 installed, it says.....

That's entirely her choice, Daff, although it would be better to do that at a later stage once we have identified and isolated the current problem.
Has she done everything and rebooted the computer?

And yet on the Settings Manager page it said she did not have it installed?

yep, that's right...... i've just double checked with her...

That is the latest version.
On the Settings Manager page just try a refresh - I don't think it will make a difference but it is always worth a try.