Suggestions

Hi Lorraine,

Thanks +++DetEcTive+++ and Porkie_Pie, as stated please email [email protected] and this will be looked in to for you.

Regards

Shelley

Lorraine, As Det says contact GR directly but be aware that normal practice on many subscription web sites is to have the auto renew box ticked in the account section as the default setting, If you don't want the site to auto renew your subs when they are due then you need to remove/untick that box at the time or before the renew date.

Roy

Lorraine - contact GR directly to ask for a refund. In the meantime don't access any of the records or else they'll say you aren't entitled.

[email protected]

I set up an account last year and paid a years subscription. This week another payment has came out my bank account - without my permission. No one asked me if I wanted to subscribe for another year.

A different font for research would be interesting and I like Jonesey's idea for better spacing and a darker line between.


Whilst I have had little problem with either my tree or the site, I came across this hiccup the other day.

Having what GR term as the 'largest mail box on the site', I decided I would whittle away at my contacts list and also delete those unnecessary trees which have been opened to me.

Easier said than done. I can delete a contact without difficulty but, their tree remains firmly in place.

I contacted GR, received a standard letter that it was being dealt with etc., whereupon, I immediately wrote back in a very personal way which elicited a reply advising me to write to those contacts whose trees I didn't want access to and ask them to close them.

Hahahahahahahaha ...... my reply back ran along the lines of......"as I have over 12,000 contacts, there is no way I am writing a letter to each of them thank you very much. Most of them wouldn't have a clue as to what I was on about as they are newbies I have helped to find their replies".


I was then asked to provide a couple of names which I had deleted but where the tree remained. I gave them three and it seems that the Technical Team is looking into the matter.

I will give them a couple of days to suss out how to correct this and then I will be asking for answers....

har har har har

I tried something ~

I put my monitor on a box, lifted it up a wee bit!

Yay! It reduced the glare.

But!!! With my multi-focal specs I couldn't read anything ~ all fuzzy. lol



:-D :-P

Suggestion ~ the "Researching" info (as many have posted) is annoying. Why not have this in a different font, or italics?

I find the boards a bit difficult to read. Two reasons ~ the glare and the size. I have messed around with the "brightness" (now I have a couple of card games that I have to adjust the brightness (again!) for. The size ~ I change to 150%. No, I do NOT need new glasses. I'm fine with reading everything else.

I got a few strange responses from GR about (not being able to use) my tree. I was under the impression that it had to be "Full Tree" before I could search for a name. Not so. None of the responses from "the team" were of any help...... but I played around with it and discovered - Compatability OFF ~ I can search my tree, add names, etc etc. Compatability ON, it's a total mess! I end up with my OH as the First person and all his ancestors, mine are waaaaaaaaay up the top. BUT ~ if I want to use emoticons :-D I have to turn the Compatability ON.

I still don't like the new tree very much. It's slow to use (compared with the old GR tree, and with my software).... all those downloading lines are SO annoying!

What a lot of messing about, for something that SHOULD be simple! :-P

Quite an interesting point on Mr Magoo's thread on general re the colouring, prickly Holly has pointed out if you tilt the screen it alters the colour slightly, for me that is making the screen less 'glarey' and the text more distinct.

Edit...which probably explains why those viewing on a laptop have had less trouble with glare!

Oh I am so glad that someone else has seen it :-D

I cannot see the "Single Word Search" i am using campatibility view, but if i revert back from compatibility view to normal view then it says clearly in white letters "Single Word Search" under but in the same box as Quick Search

Roy

Lordy


I've just seen what you mean!!


I've been skipping right over that one!


Do you know, it doesn't show when you go to the Community Boards page, which I was doing via another "window" .... so that I could look and post here what I was seeing.

It only shows when you are actually on a Board or a thread.


I can just make out the words "Single Word Search" ........ but very difficult!




sylvia

lol well maybe it is different on mine :-S

'quick search' is in the tools section as you say...but above that is 'Quick search ' box with 'enter keyword' in black text on white
( with 'search' below) ...but just between that white box and the large lettered 'Quick Search" it says 'single word search ' in a very drab olive colour which I can't really see unless I highlight it when it appears as white.

Rose

I cannot see that at all


Actually, in Tools ......................... Quick Search is in turquoise lettering on the whitish background, and there are no words underneath it


I get the deep turquoise background when I click on Quick Search and open it for use.

and then I see this .................


Community Quick Search

This search has been designed to search for single words or hyphenated words only. (e.g. "Norfolk" or "Bishops-Stortford"). It does not allow the use of special characters or spaces.

If you would like to search for a whole phrase or sentence, please use our Advanced Search.




sylvia

Sylvia, Before you click on 'Quick search' to the left of this
in white on a deep turquoise background, can you see the words under it ie "single word search"?

Rose


Thanks xx



do you mean when you click on Quick Search?


The heading is dark green background, with white lettering Community Quick Search

Then a turquoise box with black or very dark green lettering

The search box is dark beige

and the Submit tab is dark green with white lettering (like the heading)



I did not have to highlight anything.





sylvia

That's pretty well it Sylvia, I agree on all the points you have made. I still have to use 125% zoom and lose the text of the screen one side or the other ( which I didn't need to do before so the text must be either smaller or perhaps finer).


I'd also love to know from anyone ( I've asked before but got no answer) what colour the text is directly beneath 'quick search' and can anyone else see it without having to highlight it first? :-D

I have spent the last 8 or 9 days working with th site .............. at least, on the Boards, as I do not use my tree and so cannot comment from my own experience on problems with that aspect of the site. I KNOW there are problems with the tree, but cannot speak to them..

I have put together about half a dozen things that do not seem to be working to the benefit of members

............ so I will be emailing GR later today.


What I have noticed is the following ....................


1. There has been a slight change in the background colour, but it still seems too bright. I still end up squinting.

Plus, the contrast between the background colour, text and font colour, and subject colour (eg, name of poster, title of thread) is either too strong or not strong enough!


2. Since the compression of the profile details .......... it is very difficult to separate text in the box from information in Researching.

I have taken to adding an extra 2 or 3 blank lines to the text in my posts ...... which rather defeats the purpose.


3. Has anyone else noticed the confusion between the Preview and Submit buttons for threads, and Send and Draft tabs for Messages?

On threads, Preview is white lettering in a dark turquoise tab to the left, and Submit is turquoise lettering on a much lighter background.

End result ...... Preview stands out, and Submit sinks into the background.

In New Messages ........... Send is in white lettering on a dark turquoise background to the left, and Draft is in turquoise lettering on a much lighter background to the right.

In this case ............... Send stands out, and Draft sinks into the background.


Why are the two positive actions (Send and Submit) not equally treated ...... and standing out?


4. Advanced Search .......... it is only possible to use the Advanced Search one Board at a time. That is fine IF you know which Board the post or thread is on. Otherwise, you have to selectively go through the Boards one by one. Total waste of time.

There used to be a Search All Boards option ................ why was it removed?


5.Still a problem with slow submitting of posts ............. which is leading to duplicate posts as people hit Submit again and again.


6. My Threads ....... still acts up at time, so the problem of not being to open that Board still remains.


7. Home Page is still cluttered and messy ............. and not very attractive.


EDIT:- to add .....................

8. The notification that there is a NEW posting on Announcements has disappeared since August 1.

That means people are missing new announcements from GR ........ and members are having to post such announcements on other boards.




Any comments from anyone????




sylvia

Malcolm

send it again, and this time DEMAND a reply!!


although Estelle posted somewhere that there may be no replies to emails because they are so busy trying to get things right that they just do not have time.

Nice idea but I sent them an email a week ago and no response, not even an acknowledgement!

Typical

It is mentioned on Annoucements Board - but it is not flagged as a new one.

Only check that board when it shows a new posting

Scream !!!!!!


UPDATED
A response from the Team within 5 mins - well impressed