Suggestions

I'm sure it is only a minority of members who are posting openly about problems

and that is because .........................


The vast majority of members do not know about the Community Boards

................ and most of them wouldn't be able to post even if they did know about them .......... that's because the majority of members are possibly/probably free members who could read but not post on the boards.


If they are having problems, they're probably just grumbling away to themselves, think it is their computer's fault, and/or quitting the site.


IF they do complain to GR, we can guess the response they are getting ......... which basically seems to put the onus back on the member's server, program used, etc.



IF they are like me ................... they will be unable to contact GR through this site, because my server will not allow any communication with GR


................... and they may not know about the url for contacting support@genesreunited.

AND ................ if they try to use that url using their server, then they will still not get through becuase their server will not allow it.

I'm sure that not many of them will do what I myself, and a couple of other people, have done .......... set up another email account which will connect with GR



(and YES, Phil is supposed to be trying to work out why this is happening. Haven't heard a word from him about it for the last 2 or 3 weeks).




so .................... I think all you can say, IGP, is that a minority of people who know about and use the Community Boards are vocal enough to complain.



You cannot make a broad statement such as the one that you have posted.




As for the fact that you are not experiencing any problems

.............. take the good luck, run with it, but PLEASE do NOT keep on telling the rest of us that we are wrong, or imply that we are idiots who don't know what we are doing.


That's offensive!




sylvia

Oh dear, here am I, another sheep bleating.
Damned if I do, damned if I do not.

I have only 'complained' once, I think, by adding on to someone else's thread. At the moment I am getting very few errors, and they are usually solved by hitting back a few times.
However, unless I was in contact with several dozen people, all over the country, using a variety of different computers/systems/operating or otherwise/windows/linux/apple/Outer hebrides/down the wires/over the air/whatever you can think of, I would not claim that everything was OK.
If all other sites that I am using work beautifully, and this does not, then I am justified in assuming that genes is at fault.

My suggestion is for more openness and understanding, please.

Those gremlins are still afoot here! I am not happy that I have to log in several times a day and then lose the search that I have spent time looking for.

Also it sometimes takes several minutes to find anything.
I know they are aware of the problems but with the amount of money we pay for subsciptions they should have done something about it

But the site is still not fixed.

Was getting error messages again last night

I can use FMP, Ancestry and Scotlandspeople without any problems.

"I use the site extensively most days"

That'll be it then. IGP's wearing it out :-0.


I still get error messages and sometimes the site is slow but I just can't be bothered to complain anymore. I can't see it ever being up to par with other sites because it's managed by people who seem not to even be in communication with each other

I also still have problems, not as bad as some people ......... eg, I've not yet been thrown off the site, or sent to Dating, etc

........ and I almost never work on my tree on here, or even go to look at it, so I have no idea whether that works for me or not

I do spend a lot of time on the Community Boards.

...... and I regularly find it impossible to move to the page I want on threads


I get OOOPS, and Error at least half a dozent times in each session

I have found ways to beat this .................. for example, if I want to go to the most recent posts on the last page, and the thread has opened on page 1. I do NOT click on that last page in the More Pages drop down. That almost always fails, especially on long threads. Instead I click on the 10 page sequence 2 or 3 before the one I want. That almost always works. Then I move from there to the page I do want to see.


It's time-consuming .......... but actually works faster than getting OOOPS 4 or 5 times in a row before getting where I want to go.


Like Island, I've given up complaining ........................ when one is ignored, one does tend to do that


and ignoring complaints appears to be the new approach by GR



That's fine ............................ they'll gradually lose all their old guard, the ones who have made GR's name for being soooooooooo good at providing help to others.


Then they'll lose newcomers who can't be bothered waiting ages for things to happen


Then they'll be able to absorb GR into FMP



and claim a very large tax loss :-D




Maybe that has been their business plan all along!





I do know that I am very close to the end of my patience with this site.

........... and that I will soon be voting with my feet, unless things improve.


I shall be sorry to lose the good friends I've made on here ................. but there are ways and means of keeping in contact, and other excellent sites where we can all meet up.



........... and those other sites WORK, with very few problems hampering members activities. Not least, is the fact that many of those sites are also FREE


Interesting that free sites don't have the problems of this one :-S



sylvia

On and off since the problems first began, l have had probs but nothing too bad.
l have had the dating page a few times but thought that was my fault. Still getting ERROR message when trying to post replies (mostly).

It is'nt good enough, and its bl---y frustrating.
l don't have a tree on here blinky good thing l don't.....grrrrrrrr

jude... :-D....gritting my teeth

:-(

Oh Yipee !!

Three error messages in less than 2 minutes

Just got OOOPS as I tried to open this thread


par for the course :-D

Oops how strange now getting Oops message as well

you're just jealous of all the OOPS messages that I get :-D :-D :-D

"Green" with envy :-\

:-D :-D

Just so none of feel like this is being ignored, I am having to rewrite substantial chunks of code to try and resolve these issues. The problem I have is that (a) this takes a great deal of time and (b) there is a huge amount of testing to be done to verify that thinks still work and also that they will resolve the issues. The last week for me has been all about the boards section, and I hope to release these changes in the coming week. The main problem I have from a development perspective is that these "errors" only occur when the servers are handling mass requests, and this cannot be replicated in a normal test environment.

I appreciate (believe me I genuinely do) your frustration as not only do I see the errors too when using the site and boards, but I know for every error I see, other members are getting fed up too.

I know my comments won't make the matter any easier to deal with, but I really hope by the end of the week we may see a decline in the errors pages being displayed at your end.

Best regards
Phil

Thank you Phil:)

Sorry for getting stroppy:((

jude :-)

:-) i don't mind stroppy at all. Its been happening for far too long andneeds to be sorted out.

Good luck:)
Try and keep us posted

jude :-D ;-)

Thank you Phil for at least acknowledging you are attempting to deal with this problem

But why have the boards section had your attention rather than sorting out the error messages and the adverts etc

I think he means he has been concentrating on errors arising from using the boards, rather than errors in other areas of the site.

Estelle has mentioned on previous occasions that adverts are handled by third party suppliers so are probably not something Phil is directly responsible for.