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Help! Need to change my email address

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Nadine

Nadine Report 17 Feb 2021 04:06

I changed email providers and I am unable to get into the email I had before. Therefore I am not getting hot matches or answers to my emails I am sending out. Can anyone help me do this? I have tried online and can't seem to do it. I have tried emailing genesreunited and no response.
Thank you to anyone who can take a moment to help. :-D

LondonBelle

LondonBelle Report 17 Feb 2021 05:44

If you haven't already tried, try this

* Click on Account right at the top of the page.
*. On the left-hand side you should now have 'Accout Details'
*. Click on 'Change Email Address and Password'
* Fill the fields in and Save.

Hope this works :-)

Researching:
Give a dog a bone!

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 17 Feb 2021 07:50

Hot matches haven’t worked for yonks so you haven’t missed them

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

SylviaInCanada

SylviaInCanada Report 17 Feb 2021 22:39

Weren't any good when they did work, so not much of a loss


However, you do have to remember that GR only work from about 8:30 am to about 4:30 pm, Monday - Friday most of them from home right now.

Plus GR is owned by FindMyPast, and that is the group where all the energy goes. There is probably only 1 person who responds to emails to GR.

Expect to wait 3-5 business days before you get a reply.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.