renew ???

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Profile	Posted by	Options	Post Date
Member Since: April 2013 Posts: 1 Send Message	Paula	Report	8 Feb 2020 20:07
Member Since: April 2013 Posts: 1 Send Message	hi guys, not been on my tree for a while couple of years to add anything. any ways it says wants me to renew but on my bank statement its already been taken via paypal. any ideas what do I do.
Member Since: January 2003 Posts: 49,504 Send Message	Shirley~I,m getting the hang of it	Report	8 Feb 2020 20:15
	If you can post then you must be a full member
	Researching: Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957
Member Since: February 2006 Posts: 36,149 Send Message	Rambling	Report	8 Feb 2020 20:35
	Email [email protected] office hours Monday.
	Researching:
Member Since: January 2008 Posts: 2,698 Send Message	Andysmum	Report	8 Feb 2020 22:02
	It sounds as though your actual renewal date isn't for a few days yet, if your headings are still showing RENEW. If I'm correct, then go into your account and cancel the auto-renew and then get in touch with Paypal and get the money refunded. I don't use Paypal but I gather they often take money early and then hold it until the right date. If I'm wrong, then do what Rambling said and email Genes Support on Monday.