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renew ???

ProfilePosted byOptionsPost Date

Andysmum

Andysmum Report 8 Feb 2020 22:02

It sounds as though your actual renewal date isn't for a few days yet, if your headings are still showing RENEW.

If I'm correct, then go into your account and cancel the auto-renew and then get in touch with Paypal and get the money refunded. I don't use Paypal but I gather they often take money early and then hold it until the right date.

If I'm wrong, then do what Rambling said and email Genes Support on Monday.

Rambling

Rambling Report 8 Feb 2020 20:35

Email [email protected] office hours Monday.

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 8 Feb 2020 20:15

If you can post then you must be a full member

Paula

Paula Report 8 Feb 2020 20:07

hi guys, not been on my tree for a while couple of years to add anything. any ways it says wants me to renew but on my bank statement its already been taken via paypal. any ideas what do I do.