General Chat

Has anybody heard from GR lately?
I've been trying to get my Gedcom tree sent to me but no response. Also no answer to my emails.

Have you allowed 3-5 working days, excluding bank holidays & weekends?

If you haven’t already, try emailing them directly
[email protected]

I emailed them 2 weeks ago to ask why I hadn't had a renew reminder as per. Nothing!

Try posting on the Findmypast Facebook page. That seems to be monitored more frequently than the Genes Reunited one. They’re sister companies, the same support staff ie first point of contact, administer both.

Thanks.
Tried all ways since thursday.
You'd think if they had a problem then they would post it on their board!!!

I wouldn't expect a response already if I'd emailed last Thursday. They are a small team and, I believe, don't work weekends. Patience.

It often seems that there is only 1 person working for GR at any one time ..............

and 3-5 working days is about the fastest response you can expect.

No-one EVER responds on this site any more, and there are few responses on the FB page unless it seems that a comment is really likely to affect GR.

FMP has all the resources, GR is being left to stumble along.

Maybe it would be quicker if you tried a Ouija board :-( :-(

well they ddin't take 3-5 working days to whoosh my empty chairs thread
some you win , ...

I wrote something before I went out this morning because I noticed someone else's comment had been reported. Just looked a few minutes ago and the whole thread seems to have disappeared. :-S

Joylouise, admin of posts are not necessarily the same person as admin of emails

................. and I don't think they are actually reading a reported post to see if it was legit.

More like ..................

"Hey you, your job this morning is to do the RRs. Get it done as fast as you can!"

I don't think they have gone to the computer checking and deleting quite yet.

On the other hand, there have been RR'd posts that have been around for close to a week!

Tha's all fine for emails but I thought exporting Gedcom files was automatic?
Obviously not!
And why is someone from FMP aswering me???

Because GR is the poor sister to FMP :-S

NB Detective 16th June 13.22 for explanation :-)

Glengyle, the gedcom export should be automatic. Unfortunately they occasionally get ‘hung up’. That’s where Support comes in, to arrange a download reset.

If I change to FMP will all my records change over to FMP

Either you’d have to start building your tree again, or you’d need to upload a copy of your GR gedcom. Which is where we came in!

GR, apparently, monitor some posts.

I am on a long running good natured thread about my wife's travel 'problems'

One post was recently reported, heaven knows why, as there is absolutely nothing offensive on any of the posts.

A day later the post was reinstated.

With reported posts, as we are all different with different levels of tolerance, the person reviewing may be more lenient and reinstate while the person less tolerant will delete.

I actually have had no problem with getting a response within five days to an email.

I have 1000's of BMD certs and census records for nearly 30.000 people saved with GR. How can I transfer these to FMP.