General Chat

Mine improved then worsened again.

I think the same as Sylvia - I'll struggle along or leave. I've been thinking about doing so lately but I can be an ornerary (spelling?) critter and I wondered whether Genes was deliberately putting people off in order to promote other sites that they have a hand in.

Just saying ..... :-0

Hi Peeps. I am still getting the Error page today and have been ever since I first posted this thread. They told me to clear my cache too.

I have to go in through the Customer Support on the error page or by clicking on the Gen es Reunited name and still have to wait ages.

When will they realize it is not US but THEM!! :-| :-| :-| :-| :-|

It seven happening to people who it did'nt happen to before like Sylvia..

Come on GR this is a life line to a lot of lonely and homebound people for company and to share their troubles and joys.

Problem is ......................


I have a long memory, and problems like this, reporting them, GR eventually agreeing that it is not a figment of one person's imagination, and saying "handed over to our technical team and they are looking at it" have been all too common over the years since the sale to ITV.

I honestly and truly don't expect anything to be done ................


it will improve by itself, or it won't

If it doesn't improve, we'll all struggle along, or more of us will leave


It doesn't matter really to the powers-that-be .................... FMP is their major concern.

Make sure yr security software is not blocking cookies from rats.brightsolid.com.

here is the tracking code for those interested ( don't comment those who are not ).




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If you check out my thread on this and similar problems there is a reply from Genes. I reported it on Monday, as I reported the watched threads alerts not working about a month ago. Don't hold your breath but they do know. Maybe if more people report they won't think it is a figment of our imagination. :-D :-D

I have a brand new fast laptop (arrived today) and I attempted to log on to GR.....slow or what?

Hey, we are only paying for a service, it's not like we actually expect one is it?

Sue

I wasn't having problems before, but that is not the case now .........

....... problems getting on to the site for the last 4 or 5 days :-(

I am also having problems opening my messages :-|

Hi Mel I was the same sent an email they replied saying they were not aware of a problem :-S and to clear my cache the same as you....standard reply again for a most of us again :-|

I have the upto date fibre for Wi-Fi and still having problems and have always cleared my cache regularly too

Well everyone another week and I am still having trouble but even more so now.

I was intouch with customer support again this morning and got the same message back about clearing my cache.

It is driving me up the wall as I am on here every day.

Error
Sorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Customer Support.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

Copyright 2013 brightsolid online publishing limited.
All site material is owned by brightsolid online publishing limited and should not be used without prior permission.
Any views expressed in message boards and members notes represent the opinions of the author and do not represent the opinions of brightsolid online publishing limited.

Glad I don't visit GR very often.
I remember years ago when this happened, GR Support said delete messages and threads; I did the former, and started on the latter but, as one cannot list and delete a list of them, I gave up on that after a while.

Again:
Error
Sorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Customer Support.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

Thank you Rollo. I know you have posted the information before but I haven't been able to quite grasp what you were saying. This time I understand (well, sort of).

Our router is nowhere near any of the type of objects you mention. It has been tried in a couple of different places and where we have it now was found to be the best., I have no idea of the Ghz but I am sure OH will have it set to the best that is available to us. I think we looked at fibre when we moved here and we didn't have access but I know that OpenReach have done a fair bit of work in the area so maybe we can look again.

Having said all that, the problem with Genes is just a very minor irritation. There are far more important things in the world to worry about.

As I have posted before ...
GR is hosted on a Microsoft IIS server as are all D C Thomson / Brightsolid systems inc FMP.

Most of the www is hosted on Apache. Apache is very well suited to adapting to all kinds if connection quality. IIS is mainly used for intranets where people share private webs and office documents together with database access. It is designed for high performance (which it delivers) but is poor at serving slow connections. Attempts to remedy this tend to compromise security.

You may consider that GR should be hosted on Apache which is far more robust than IIS. That won't happen because BrightSolid are 100% Microsoft.

Thus success in getting a smooth connection to GR depends on the client connection quality which is a mix of the ISP and the home user setup. ISPs vary a lot and can give good performance in one city and poor in another. Often the user has to decide if tv choice, broadband speed or price is the main factor.

Users who are not interested in optimising their home wifi setup will not get optimal performance. Neither the ISP nor the www target will care so long as any problems are limited.

If GR was badly setup everybody would have a problem. They don't. Thus a minority are running into problems with IIS which is known not to be v reliable with slow connections.

It has always been the case on GR that complaints rarely give any details at all about their wifi/browser config. Basic and common mistakes are to have the router nr the tv or any large metal object such as microwave, fridge or buried nr an old telephone socket. Always use 5Ghz rather than 2.4Ghz when available.

Most people can now upgrade their connection to fibre with copper only to the cabinet . OpenReach charge £60 for this. Virgin are fully fibre.

good luck

It's been working fine for me the last couple of days, the only thing I can tell you is that on the same day the error message was at its worst here, I had error messages when I tried to pay for my Asda home delivery :-) ( but everything else was fine).

No would have to be the honest answer....not one syllable words anyway... :-D

Genes has been very slow to load for some while. It gets half way then stops for a while before completing. Once I am in everything is pretty normal except for the emoticons which take forever to appear.

I accept I don't have a technological brain but I don't think I am dim (Passed 11+ at 9, went to good grammar school at 10, left at 17 with clutch of O -levels and 4 good A-levels, studied at home for a degree with OU while working and looking after OH and 2 teenagers. Distinctions in all my exams bar one.)

Could Rollo explain in words of one syllable please, if the fault is my end or with my ISP, why is it only Genes that is affected, all other sites operating as fast and efficiently as normal.

Oh dear JoyDean you've joined the computer Luddites group it seems.....remembers it us not them ...... even though they very graciously say it's them....and all other sites you use are fine no doubt....and you've paid any monies due to whomever.....and you have fibre optic internet or whatever......it's you!! :-D :-D

Error
Sorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Customer Support.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

I admire you Maggie. It is difficult studying or working when you have family. My youngest is doing just that at the moment and we are so proud of her