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How to complain (updated 02.04 & 18.05 & 22.05)
Profile | Posted by | Options | Post Date |
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(`•¿•`) Loopy § Lady Ŀindy (`•¿-`) | Report | 2 Apr 2008 22:07 |
Good one, Errol !!!! |
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eRRolSheep | Report | 2 Apr 2008 22:07 |
They do serve one of my favourite ales so I may just go in, have a tipple or three and run a tab up then present them with the letter. |
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eRRolSheep | Report | 2 Apr 2008 22:12 |
um as I have never named the place how can she have? |
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eRRolSheep | Report | 2 Apr 2008 22:58 |
I have just been on the phone to my mother and we are going to go next week hopefully. |
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eRRolSheep | Report | 18 May 2008 22:01 |
A new development - give me a mo |
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eRRolSheep | Report | 18 May 2008 22:06 |
well a sort of mo while I type lol |
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eRRolSheep | Report | 18 May 2008 22:09 |
I went back today - couldn't go with my mum so decided to take my daughter as an extra treat for her birthday |
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eRRolSheep | Report | 18 May 2008 22:11 |
I ordered some drinks and said book it to table xx to which they said can we have your card. I said I was not paying by card and they retorted that they couldn't open a "tab" without a card. |
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eRRolSheep | Report | 18 May 2008 22:12 |
I asked to speak to the manager and the girl said she was the "duty manager" so I said can we talk in the corner - I didn't want to talk in front of other customers because I wanted to be discreet from their point of view |
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eRRolSheep | Report | 18 May 2008 22:14 |
I showed the so-called duty manager the letter and she took the (personal) letter from me and read it in its entirety and said she would keep it. |
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eRRolSheep | Report | 18 May 2008 22:18 |
I got the letter back Carrie - this also falls under the Data Protection Act i think. |
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Twinklyoceanblue | Report | 18 May 2008 22:22 |
would she have given you her personal details?...I think not!...you did the right thing walking out x |
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eRRolSheep | Report | 18 May 2008 22:22 |
I think the so-called duty manager did not have a clue what to do - a training issue? |
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AnnCardiff | Report | 18 May 2008 22:25 |
I trust you will not be letting this go Errol!! |
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eRRolSheep | Report | 18 May 2008 22:25 |
A letter is winging its way to head office as we speak! |
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Twinklyoceanblue | Report | 18 May 2008 22:26 |
sounds like it mate...are you going to complain again? x |
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Twinklyoceanblue | Report | 18 May 2008 22:27 |
lol...sorry just seen your previous post x |
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eRRolSheep | Report | 18 May 2008 22:27 |
The thing that annoys me now is that although it was free (actually I would have had to pay a bit) I promised my daughter that we would go as a birthday treat - I feel I have let her down now. |
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AnnCardiff | Report | 18 May 2008 22:48 |
that's the boy Errol - go for the throat this time I hope!!! |
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eRRolSheep | Report | 22 May 2008 20:13 |
Without Prejudice |
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