Genealogy Chat

Has anybody else been waiting over the stated time for cert. I ordered one online las week, on the confirmation it said it would be posted out 4th feb, still waiting.

Diane If it doesn't come on Monday, give them a ring. Margaret

My estimated despatch date was 3/2 and I got it on 6/2. Could be due to the bad weather we had.

It may be the postal service holding things up. If you live in an area where post has to travel via London it doubles the journey time. Southport to Essex always takes at least two days. Rosemary (Chelmsford)

I ordered 6, due on the 5th got the first one today(7th). On the website they do say they are very busy at the moment. Steve.

Post here (Harwich) hasn't been brilliant, mainly due to postmen delivering to wrong houses! Just had somebody knock with our barclaycard statement. Delivered to his house. Another phone call I think. I'll give it to monday and e mail Southport to see if it's been posted. Just in case it's gone elsewhere.

I ordered one 29 Jan and they said it would be despatched on 4th Feb.I got it this morning.Thats the longest I have had to wait,they usually arrive a week after i have ordered them Anna

Just a quick question..... I've ordered 3, will they arrive together or seperately? It'll kill me if I have to wait for seperates :( Sioux

Sioux Usually they come together. The only time mine didn't I had to ring about the missing one. They couldn't find out why I hadn't received it and sent a replacement. Margaret

My last cert was late and there is a note on their website saying they've got problems at the moment due to large number of enquiries. I emailed them and cert arrived 2 days later. Up until now they've been really good and certs arrived day after despatch date so hopefully it's just a temporary glitch. Debbie

I've just recently ordered my first ones (by post, GRO ref included) - what is the 'average' time they usually take ?

were did u order your cert from what site what address please help

I ordered from Enfield Register Office by post on Monday and certificate arrived back to me on Thursday.I really do call that first class service. Then again a local letter here on the S.Coast took to 2 weeks to arrive!!!!!!. Peculiar isn't it ?, Elaine

Hi Deborah, I order mine here from the General records office http://www.statistics.gov(.)uk/registration/default.asp ..... just remove the brackets, this site doesn't seem to like links being posted. Sioux

If I order via post to the Cambridge RO they come back handwritten in two days. That's what I call service. You would think as you are ordering online direct things would be a little quicker!! Probably haven't got the staff to keep up with demand. Pity they can't use some of the 1901 census site money to improve the service.

Can you order certs from any RO? We have got a little one in town and wonder if I could order through them?

Sue You can only order from a local office if thats were the event was registered. If say the birth for example was registered in Birmingham, then the local reg office would be the Birmingham one Margaret

Thanks Margaret That means it doesn't help me but a friend of mine will be pleased...

I usually order mine over the telephone from the relevent register office and pay by card. I have never waited more than three days and most of my certificates arrive within two days, sometimes the next day. If you are sure of names,dates etc they will contact you by phone if you have oredered the wrong certificate and do not charge a serch fee. Brighton register office is the best one I have dealt with so far and we are now on first name terms! Pam

I like the ones you get from the GRO as the dtails are scanned in from the original. OK it may not be a great rproduction, but I prefer that to someone else hand copying it - there's always room for further mistakes then! Sioux