Genealogy Chat

i've just been on ancestry.com and all it will give me is the home page has anyone else suffering difficulties?

Yep, glad it isn't just me that it is messing about. guess they are oiling the wheels or something jess

Mines been fine,just really slow loading the images with the new viewer Anna

Hi Add me to the list!! Im in the states so do you want me to give them a call and see whats going on?? Debs x

i'll try again later i just thought i'd make sure it wasn't just me

Hi Just to let you know I spoke to Ancestry and they have been having a problem for just over an hour. They have said thay they are hoping it will be fixed within the next few hours.. Hope this explains why you cant log on. Debs x

Thanks so much for that info- how long have our ancestors been dead ? - guess a couple of hours wont hurt!! Thanks again jess

Hi mine's been working fine all morning, now when I have a 'hot lead' its gone wrong - oh bother!!!!!!!!

Me too, OK all morning but now 'Unable to access database'

I had the same problem initially,about half an hour ago,however as I have about four links saved to Ancestry,I used a different one and I gained access to the Census etc. Regards William Russell Jones Cefn Mawr Wrexham.

same problem here, can't access data base, i was on a roll as well, still 3 week old grandson needed a bottle, so it was timed just right for me lol sandra

Im having probs too. When I need to access a page it takes me to a free trial page but I still have credits left!

The problem appears to be that they have replaced the Global Search. By Global I don't mean worldwide, I mean the ability to do an exact search across all UK databases and have a list of results of number of people by that exact name in different databases on one page. (e.g. 1871 census 1, 1881 census 5, message boards 52). The search screen has been replaced by something utterly useless which gives you the option of searching by England, Wales etc and gives the same results as the search on the home page, ie a list of page after page of useless information, people listed one after the other who may have a similar name to your ancestor. I have complained on the Ancestry message board as I'm paying good money for my subscription and I am not happy about this. If it's not broke, don't fix it! Carrie

All yesterday and again to-day still not able to log-in. Have used the forgotten pasword and sent my e-mail to them 20 times but no reply and somrone else sent them an e-mail with my address yesterday but still no reply. Please can everyone who is able to log in send them a message of complaint.

I have accesses Ancestry from a different computer and things seem fine. Some people appear to be having problems, others do not. Ancestry have obviously changed something but I don't know what. One piece of advice on the Ancestry Site message board was as follows - try it, it might work (I will give it a go when I get home). '1. clear your cache. then check to see if that makes a difference. In Netscape that is Edit/Preferences/Advanced/Cache on the menu line. For Internet Explorer that is Tools/Options/then delete temporary files. Turn off Explorer or Netscape.... and then restart the program and try the URl again. If that doesn't work...then 2. clear your cookies... you will have to re-enter your name and password for Ancestry.com (and other websites you have cookies enabled).... but this might also work.'

I've been able to log on ok, but on 1881 gives 'no results' for every search (even John Smith, birth - all counties, residence - all counties!!!) lol! Also getting an error message page and no image when opening original images on 1901, but had no problems with 1871, or 1891! Bev

I did the the cookie thing but still no luck I think I will try and find Judy in the States she may know the answer Have now sent to Judy although Genes said unable to send try again later, looked into sent messages and looks like its been sent. Will let you know if I get a reply