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Any one having trouble importing their tree?

ProfilePosted byOptionsPost Date

xHeyJudex

xHeyJudex Report 24 Jul 2005 11:31

8 days!! Still just me and my branchless tree! Cant even call it a tree its a twig! Sent 3 emails to GR received one reply saying they had no idea how long it took and that they would talk to their tech team????? But this am alone I must of replied to 5 topics on this and added 2 of my own. Still nothing!!! Judith

Russell

Russell Report 24 Jul 2005 11:19

:-(

Beverley

Beverley Report 22 Jul 2005 21:07

Hi all Two days and no tree & know one has replied to my e-mail. Its so frustrating, whats going on

Russell

Russell Report 22 Jul 2005 20:08

My new GR name says it all Jacquie. Russell

JG70

JG70 Report 22 Jul 2005 19:44

7 days and no tree!! This is a joke!! Anyone else having no luck - or has been successful? Jacquie

JG70

JG70 Report 19 Jul 2005 19:20

4 days now - no explanation received wish I hadn't renewed my subscription last week. Jacquie

Russell

Russell Report 19 Jul 2005 16:27

still nothing..............zzzzzzzzzzzzzzzzzzzzzzzzzzz

Louise2212

Louise2212 Report 19 Jul 2005 12:05

i've send a letter to GR asking what's the problem - but no reply as of yet -GRRRR

Unknown

Unknown Report 19 Jul 2005 11:57

Me neither, I have been trying since Saturday.

Russell

Russell Report 19 Jul 2005 10:32

We are now into day 4!! No response from GR here, either. Starting to get annoyed. Russell

Dan

Dan Report 19 Jul 2005 01:36

Still no tree either, just myelf but my names are all still being listed in the index so have received contact from others. Have had no response from GR support. Danielle

JG70

JG70 Report 18 Jul 2005 19:49

Still no tree after 3 full days!! How about anyone else? Jacquie

Caroline

Caroline Report 18 Jul 2005 12:20

I wish I had read this before I uploaded mine this morning !!! Caroline

Russell

Russell Report 18 Jul 2005 09:57

2 days on and still no one except myself in my tree! The frustrating thing is that in the past if it did not import, I just kept on trying. Now I am told that the import is successful and I have got to wait for it to be processed. How long does the processing take? It says a 'few minutes' Has anyone successfully imported since GR changed its method? If so can you give me some tips? Thankyou Russell

Terry

Terry Report 17 Jul 2005 19:46

I successfully uploaded mine after two tries, but found none of the photo's got uploaded. When I enquired, GR said that photo's won't upload - so beware. Regards - Terry

JG70

JG70 Report 17 Jul 2005 19:31

Hope they fix it soon - I'm still the only person in my tree!! We should get an extended free subscription of 7 days at least - how many contacts are we going to get this weekend? ZERO! Jacquie

Russell

Russell Report 17 Jul 2005 12:14

I am having the same problem also. Russell

Louise2212

Louise2212 Report 17 Jul 2005 10:28

same here - i've uploaded it twice - and still nothing

JG70

JG70 Report 16 Jul 2005 19:58

I deleted my tree early yesterday evening to import the most up to date version. It's now a new style system that says I'll soon receive an email confirming the import has taken place - 24 hours later still only one person in my tree -me. They bettersort it soon or they won't have much of a site!! jacquie