Genealogy Chat

See below

Thank you for bringing this situation to our attention. We are aware of this problem which is currently affecting come people uploading their gedcom files to the Genes Reunited website. I can confirm that our technical team are working hard to resolve this issue and whilst we hope to have this fixed in the next few days, in all honesty, we can't give you a definite date when you will be able to upload your file. We do regret the frustration and inconvenience that this situation is causing you and by way of making amends, we have extended the upgrade on your Genes Reunited membership by one month free of charge. Whilst it won't be possible to advise you personally when you are able to upload your gedcom file, please be assured that we are giving this our utmost priority and it will be fixed as soon as is possible. Many thanks in advance of your patience and co-operation. Regards Alex

my response too Thank you for bringing this situation to our attention. We are aware of this problem which is currently affecting come people uploading their gedcom files to the Genes Reunited website. I can confirm that our technical team are working hard to resolve this issue and whilst we hope to have this fixed in the next few days, in all honesty, we can't give you a definite date when you will be able to upload your file. We do regret the frustration and inconvenience that this situation is causing you and by way of making amends, we have extended the upgrade on your Genes Reunited membership by one month free of charge. Whilst it won't be possible to advise you personally when you are able to upload your gedcom file, please be assured that we are giving this our utmost priority and it will be fixed as soon as is possible. Many thanks in advance of your patience and co-operation

Are we all getting another month? or only those who reported the ''tree'' problem? :-) Joy

Just sent this to GR: ''Regarding the problem currently affecting some people uploading gedcoms to the Genes Reunited website: Are we all getting another month? or only those who reported the ''tree'' problem? :-) Joy'' **** safer here than on the g.. board ****

I think that everyone should be entitled to a subscription free period whilst the site is not doing what it was intended to do. If GR have deemed that to be a month, then so be it for everyone. Russell

hi all I have had the same problem, not being able to upload my tree (5 days). I have just tried again and finally my tree is back. Hopefully they have solved the problem. Beverley

I just have Malcolm and it doesn't seem to have worked again. What was the timescale for it appearing please?

Cheers, I think something may be happening this time. I tried uploading at 7.30 and nothing, BUT I have just tried again and I got an error message saying that I have already uploaded a GEDCOM waiting to be processed. Fingers crossed. Russell

Still nothing! What am I doing wrong?

I just reloaded my tree and this time it has worked - took about an hour I think before I received the e-mail but it looks as though the problems are solved. I hadn't waited as long as some folk, only since Friday but I am glad the problems have been resolved now. I hope our messages were taken as warnings to stop anyone else having the same frustration of having an empty tree rather than moaning .... I know that was my intention ayway. Caroline

pleased some of you guys have found your tree's! maybe my twig has took roots out there in cyber space! no only joking, atleast we have some hope that all is not lost! judith

i still havent receievd a reply maybe its to hard for them to email me maybe australia is to far for them to email.

i wrote this the other day to GR Hi there i have emailed you guys quite a few times regarding why my tree is not on this site as i am a full payed member my tree should be on here i have done the import tree file thingy and still nothing it has now been two weeks could you PLEASE email me back as i have people wanting to view my tree and i cannot let them as its not there for show. Narelle and the reply Thank you for bringing this situation to our attention. We are aware of this problem which is currently affecting come people uploading their gedcom files to the Genes Reunited website. I can confirm that our technical team are working hard to resolve this issue and whilst we hope to have this fixed in the next few days, in all honesty, we can't give you a definite date when you will be able to upload your file. We do regret the frustration and inconvenience that this situation is causing you and by way of making amends, we have extended the upgrade on your Genes Reunited membership by one month free of charge. Whilst it won't be possible to advise you personally when you are able to upload your gedcom file, please be assured that we are giving this our utmost priority and it will be fixed as soon as is possible. Many thanks in advance of your patience and co-operation. Regards Julie

uploaded mine (again) before and this time it worked :D

Still no luck!!! I am so disheartened that I cannot be bothered to change my GR name anymore :-( Russell Ord - not sharing his tree with the wonderful people/ relations who have given me access to theirs -SORRY!!

Hi Russell... I do keep having a look but feel for you when I see only your lonely little self on your tree... want some of mine chuck... think you got some though... will check ..WHEN THEY DECIDE TO GET YOU BACK TO NORMAL!!! Wonder if GR heard me? Talk soon, Anne :)))

Oh Russell, I am sorry - how long has it been now? :( Joy

Mine has worked now. Everyone who cannot upload their trees, keep trying!!! Thankyou everyone. Russell

russell should I try the whole process again from scratch? as today there is still only me in my twig!