Genealogy Chat

Blimey Gary, you are a good mate - want to book a holiday for me? Mind you if you are ordering that many certs a month, you must be a man of means! As you say, no need for panic, its not like these are some con artists. I guess they are so overwhelmed at the moment that the temp staff are causing some probs.

Hi Christine, Thank you for posting this. I have to admit, I don't usually pay too much attention, to the breakdown on my bill (ignorance is bliss!!) Have just received my statement, and purposely checked, because of your message, for the payment for £52 for certs ordered a couple of weeks ago. And yes - it's on there twice!! I probably wouldn't of noticed, if you hadn't posted your thread. So thank you, again. About to ring the GRO. Debbie

I have just spoken to Worldpay, and was told by the chap there, that this was a large glitch in their system, and has now been sorted out. Anyone who was affected by this, will automatically receive a refund. All refunds have been made at their end, and were completed on the 7th March. Depending on card type etc, you should see a refund on your card by middle of next week - if not already. I have just phoned my card issuer, but refund not yet received. She said they can take up to 5 working days, so won't panic just yet. Will ring again, Tues or Wed. Debbie

Oh no...just checked my online statement and seen they have deducted two lots of £28!! Thanks for this message - I would not have realised otherwise!

I have recieved my refund today. Hope everyone else gets there's. Thank you for all your replies Christine

Received my refund also. Hope everyone else has too. Wondering how long after the dispatch date do you normally receive the certificates?