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Top tip - using the Genes Reunited community

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upgrade

ProfilePosted byOptionsPost Date

Alice

Alice Report 25 Apr 2006 15:50

chris i paid in january and my card is up to date dont have to pay until next jan- but i have sent email to GRU and had another update email sent at 2.48

Jenny

Jenny Report 25 Apr 2006 14:31

It's probably just a computer hiccup Alice. We all know how strange they can be! I'd get in touch with them just in case. Let us know how you get on :-)

Alice

Alice Report 25 Apr 2006 14:30

hi jenn im a widow i only have one account but have not renewed friendsreunted but this one was from genes reunited, could be from friend reunted

Suzanne

Suzanne Report 25 Apr 2006 14:27

Got this from the site: Quote: You can choose to upgrade to full membership for the annual fee of £9.95 by clicking on the 'Upgrade now' link at the left of the screen We are now pleased to offer a variety of ways in which you can make a payment; So the fee of £9.95 is for full membreship for a year which you already have...it must be a mistake. Suzanne

Alice

Alice Report 25 Apr 2006 14:26

i was worried in case it was a spoof as i have had a few of ebay

Jenny

Jenny Report 25 Apr 2006 14:25

Alice, do you have just 1 account on here? Not hubby's or a dormant account of yours? I know some people do reregister for various reasons.

Alice

Alice Report 25 Apr 2006 14:24

thanks everyone for replying ill see what happens

Jenny

Jenny Report 25 Apr 2006 14:23

I think mine was roughly £7.50 in January (??). Did it ask you to click on a link? Have you put any card or bank details in via the link? I cannot think that this would be correct. I would contact GR as it could just be a strange mail originating from them (you could forward the entire email). I would type in the address from the site though - don't just hit reply in case it is some sort of spoof. If you've put any financial details onto a webpage generated via the email I would push for a very fast reply from GR in case of need to cancel cards. I've not heard of any phishing mails to do with this site though - just banks, ebay, paypal etc.

Alice

Alice Report 25 Apr 2006 14:22

says in my account that im a paid up member until 18 jan 2007

Suzanne

Suzanne Report 25 Apr 2006 14:21

I think perhaps its a mistake? Id either ignore it or get in touch with them. Suzanne

Alice

Alice Report 25 Apr 2006 14:20

i did get one from friends reunited last week to rejoin but im not using it

Alice

Alice Report 25 Apr 2006 14:18

HAS GENES REUNITED TEAM

Suzanne

Suzanne Report 25 Apr 2006 14:17

Its not friends reunited thats emailed you is it? Suzanne

Alice

Alice Report 25 Apr 2006 14:15

not too sure was £7.? the year befor but ifi can remember im sure it was £9? has underneath my name FULL MEMBER UNTIL 18 JAN 2007

Jenny

Jenny Report 25 Apr 2006 14:15

If you look to the top left part of the green border, just below the Genes Reunited logo, it should tell you how long your membership has left to run. ie name, 'full member until' date. You can also check your account details below here. If you renewed in Jan you shouldn't have anything else to pay. Jenny

Suzanne

Suzanne Report 25 Apr 2006 14:10

That doesnt sound right to me... how much did you pay in January? (I paid for a years membership about a month ago and it cost me £12 for the whole year) Suzanne

Alice

Alice Report 25 Apr 2006 14:07

i have just received email from genesreunited to upgrade i tried it and it is costing me £9. 95 i thought i was a fully paid up member when i rejoined in january what extras would i get if i pay up alice