Genealogy Chat

Hi Betty, It's probably a good idea to empty your temporary internet files from time to time because some times you get some corrupt stuff in there! Corrupt sounds worse than it is! If you ever get this problem again, always try emptying your temporary internet files first. Cheers, Horatia

Hi Horatia, Yes, Yes Yes!!! just a bit of when Harry met Sally there!!!!! It worked, I can now open the Hyperlink on my Outlook Express e-mail I had. I just tried it first to make sure after opening up again. Go on then tell me how these temp files change things, would be interested in finding out. I always want to know more about computer but never have!! And!! go on tell me are you male or female?? No matter what sex you are I am going to shout now BIG THANK YOU!!!! Betty

Hi again Horatia, I will just go an try that ok. Give me a few minutes!! Betty

Hi Betty, Nothing to worry about at all. It won't do any harm to your computer and it may work. Open Internet Explorer. Go to TOOLS/INTERNET OPTIONS/ In the middle section of the dialogue box is a section called Temporary Internet Files. Click on the part that says DELETE FILES (its only rubbish in there anyway) A dialogue box will pop up. Put a tick in the part that says Delete all offline content Shut Internet Explorer. Shut down your Pc, reboot and then see if it has made a difference. Cheers, Horatia

Deleting your tempory internet files will not cause you to lose anything at all, do what Ron said, all you will lose is your passwords being remembered by any websites where you have asked for it to remember you, that's no problem you'll just have to log in again as normal when you visit those sites. Carol www.genealogyprinters*com

Hi Horatia, No I don't have a clue how to do that!! Will I loss anything I already have by doing this?? Betty

Betty, it's not Outlook Express where the tools option is it's when you have internet explorer open, like when you are on any website. Then go to tools and do what Ron said. Carol www.genealogyprinters*com

Last thing to try is to completely empty your temporary internet files - do you know how to do this? Cheers, Horatia

Hi Horatia, All the others listed below:- regsvr32 mshtml.dll regsvr32 shdocvw.dll regsvr32 browseui.dll regsvr32 msjava.dl except for the java one at the bottom loaded ok. No I still can't open the Hyperlinks!! Thanks for all your help with this, I know I am not good with computer but I have followed all instructions to the letter. You have been very patient with me and I thank you for all your help, I don't think there is anymore we can do!! best wishes Betty

Hi Betty, Yes, some people do get that error message. It may not be important; but have you tried to click on hyperlinks in e-mails to see if they work now? Cheers, Horatia

Hi Horatia, Thats what I ment it would not allow me to enter this regsvr32 msjava.dll Dont' know why!! The others were ok but it would not accept this one a warning came up. REGSVR32 ! Load library ('msjava.dll') failed - The specified module could not be found. Betty

You can't be reading the instructions properly because you don't search for these names you TYPE them in. Please read instructions by using this link: http://support.microsoft(.)com/default.aspx?scid=kb;en-us;823301 Copy this link into your Internet Explorer address bar and then remove the brackets around the (dot) before the word com, press GO and then you should be able to read the instructions on the website which are very easy to follow. Cheers, Horatia

Hi Horatia, I did check the things you suggested and the only thing I didn't have was this regsvr32 msjava.dll could this be a problem?? Betty

Hi Horatia, I was able to open what you call Hyperlinks, if thats the technical name for a website address you receive via outlook express is. I have just today found i am not able to open them, before today everything was fine, no problem opening them at all! Well never mind will just have to copy and paste. Horatia are you able to open GR's Hot matches the? cause I can't. Betty

Sorry to 'butt in' but thanks for that info form Microsoft Support, I was having a problem...and often go on the Support Site but I must have missed that...Thanks again Jean

Hi Judy, All these things you asked me to check were ok, just went over them but I had already done you full computer check you gave us before, 1 STOP COMPUTER MAINTENENCE. Betty

Hi Judy and Horatia, I have just been on to Microsort, sorry missed both your message, Will try what you have suggested and get back to you both ok. Betty

My post was nothing to do wth Microsoft Updates. You obviously haven't tried the link: Hyperlinks Do Not Work in Outlook Express or in Word View products that this article applies to. Article ID : 823301 Last Review : July 10, 2003 Revision : 1.0 SYMPTOMS In Microsoft Outlook Express and in Microsoft Word, hyperlinks appear in underlined blue text, but when you click a hyperlink, nothing may occur. Back to the top RESOLUTION To resolve this problem, follow these steps:1. Click Start, click Run, type the following command in the Run dialog box, and then click OK: regsvr32 urlmon.dll 2. Repeat step 1 for each of the following commands: regsvr32 mshtml.dll regsvr32 shdocvw.dll regsvr32 browseui.dll regsvr32 msjava.dll Back to the top STATUS Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. Back to the top -------------------------------------------------------------------------------- APPLIES TO • Microsoft Windows XP Home Edition • Microsoft Windows XP Professional Edition Back to the top

Give this a try: Fixing “Website Can’t Be Found” and other Site Error Messages More than likely you have trouble with accessing quite a few sites.....particularly getting the message 'website can't be found' among a few other error messages. Try the following and it should solve your problem. 1. Go to START. 2. Click on CONTROL PANEL. 3. Click on INTERNET OPTIONS. 4. Change NUMBER OF DAYS TO KEEP IN HISTORY to “0” and click APPLY 5. A box appears with tabs labeled across the top. Click on ADVANCED. 6. Scroll down to the sub-heading SECURITY. 7. Make sure the following has check marks next to it: Use USE SSL 2.0, USE SSL 3.0 and USE TLS 1.0. 8. Also make sure you check off EMPTY TEMPORARY INTERNET FILE WHEN BROWSER IS CLOSED. More than likely USE TLS 1.0 is not checked of and it should be. This will give you the error messages, as well as a few others, that will prevent you from viewing web sites and the error you are getting. Make sure you empty your cookies cache as well as temporary internet files once in a while, too, as this slows down your computer and these folders tend to 'remember' the errors and may continue to bring them up until the folders are emptied.

Hi Horatia, I do get micorsoft updates and used microsoft to scan my computer but it came up with nothing, but will try what you have suggested. Betty