Genealogy Chat

Sorry to 'butt in' but thanks for that info form Microsoft Support, I was having a problem...and often go on the Support Site but I must have missed that...Thanks again Jean

Hi Horatia, I was able to open what you call Hyperlinks, if thats the technical name for a website address you receive via outlook express is. I have just today found i am not able to open them, before today everything was fine, no problem opening them at all! Well never mind will just have to copy and paste. Horatia are you able to open GR's Hot matches the? cause I can't. Betty

Hi Horatia, I did check the things you suggested and the only thing I didn't have was this regsvr32 msjava.dll could this be a problem?? Betty

You can't be reading the instructions properly because you don't search for these names you TYPE them in. Please read instructions by using this link: http://support.microsoft(.)com/default.aspx?scid=kb;en-us;823301 Copy this link into your Internet Explorer address bar and then remove the brackets around the (dot) before the word com, press GO and then you should be able to read the instructions on the website which are very easy to follow. Cheers, Horatia

Hi Horatia, Thats what I ment it would not allow me to enter this regsvr32 msjava.dll Dont' know why!! The others were ok but it would not accept this one a warning came up. REGSVR32 ! Load library ('msjava.dll') failed - The specified module could not be found. Betty

Hi Betty, Yes, some people do get that error message. It may not be important; but have you tried to click on hyperlinks in e-mails to see if they work now? Cheers, Horatia

Hi Horatia, All the others listed below:- regsvr32 mshtml.dll regsvr32 shdocvw.dll regsvr32 browseui.dll regsvr32 msjava.dl except for the java one at the bottom loaded ok. No I still can't open the Hyperlinks!! Thanks for all your help with this, I know I am not good with computer but I have followed all instructions to the letter. You have been very patient with me and I thank you for all your help, I don't think there is anymore we can do!! best wishes Betty

Last thing to try is to completely empty your temporary internet files - do you know how to do this? Cheers, Horatia

Betty, it's not Outlook Express where the tools option is it's when you have internet explorer open, like when you are on any website. Then go to tools and do what Ron said. Carol www.genealogyprinters*com

Hi Horatia, No I don't have a clue how to do that!! Will I loss anything I already have by doing this?? Betty

Deleting your tempory internet files will not cause you to lose anything at all, do what Ron said, all you will lose is your passwords being remembered by any websites where you have asked for it to remember you, that's no problem you'll just have to log in again as normal when you visit those sites. Carol www.genealogyprinters*com

Hi Betty, Nothing to worry about at all. It won't do any harm to your computer and it may work. Open Internet Explorer. Go to TOOLS/INTERNET OPTIONS/ In the middle section of the dialogue box is a section called Temporary Internet Files. Click on the part that says DELETE FILES (its only rubbish in there anyway) A dialogue box will pop up. Put a tick in the part that says Delete all offline content Shut Internet Explorer. Shut down your Pc, reboot and then see if it has made a difference. Cheers, Horatia

Hi again Horatia, I will just go an try that ok. Give me a few minutes!! Betty

Hi Horatia, Yes, Yes Yes!!! just a bit of when Harry met Sally there!!!!! It worked, I can now open the Hyperlink on my Outlook Express e-mail I had. I just tried it first to make sure after opening up again. Go on then tell me how these temp files change things, would be interested in finding out. I always want to know more about computer but never have!! And!! go on tell me are you male or female?? No matter what sex you are I am going to shout now BIG THANK YOU!!!! Betty

Hi Betty, It's probably a good idea to empty your temporary internet files from time to time because some times you get some corrupt stuff in there! Corrupt sounds worse than it is! If you ever get this problem again, always try emptying your temporary internet files first. Cheers, Horatia