Genealogy Chat

Can anyone tell me why when I receive an e-mail which has a website address included in it, when I click to open it it doesn't open to the website, just says page cannot be displayed?? Betty.

If you cut and paste the url into a new browser window does the website load ??? Ron www.genealogyprinters*com

Hi Ron, Thanks for your help with this!!! Will just try that and see what happens, it isn't anything to do with GR but when they send me hot tips I can't open the either!! Hold on until I try what you suggested. Betty

Hi again Ron, Yes when I copy and paste it into browser it does come up and open then. When I try to open the e-mail this is the message I get:- The page cannot be displayed The page you are looking for might have been removed or had its name changed. -------------------------------------------------------------------------------- Please try the following: Open the www.jacquielawson.com home page, and then look for links to the information you want. If you typed the page address in the Address bar, make sure that it is spelled correctly. If you still cannot open the page, click the Internet Explorer Search button to look for similar sites. Internet Explorer Betty

Hi Ausie Trish, can you tell me what a junk mail box is, I have never heard of this nothing like that on my outlook express!! This is not junk mail its a greeting card company I pay annually to send cards to friends for birthdays etc. Betty

Go to Tools when you are looking at a website, click on Internet Options, click on Delete Cookies and then on Delete Files, also delete all offline content,shut down your PC, restart and try again. Ron www.genealogyprinters*com

Hi Ron, Just run a virus scan last night and since then i can't open anything, I deleted all the cookies that the virus scan came up with last night, so there won't be any now!! What's the website addy you gave me for?? Betty

A virus scan will not delete cookies (except malicious ones) do like I said and report back. If you mean the website addy below, that's our companies website. Ron www.genealogyprinters*com

Hi again Ron, Thanks for staying with me on this but when i go into outlook Express tools, there insn't anything there to delete cookies. As you can see I know nothing about computers!! Betty

Hi Betty I had this problem with a new computer,the techs had it for two days and finally did a re-install,anyway it worked out that NORTON software was messing up the e-mail. I had so many problems with this and other virus software that I don't use any now. I just make sure I only open mail from people I know

Hi Pauline, I only get this if I am sent an website address in an e-mail, before I would just click on it and the website would open no problem. I have also found when GR send hot matches I can't open them either!! I just don't know anything about computers and don't like to tinker about with them because of this. Betty

You probably need to follow these instructions: http://support.microsoft(.)com/default.aspx?scid=kb;en-us;823301 Remove the brackets.

Hi Betty As I said I had exactly the same problem. Had to hi-lite and paste to get web site. I believe at the time Norton messed up the whole of AOL's mail to. There was a patch you could download from Norton,you might try that. I bought another Virus Software and still had the same problem so I said to heck with it and now keep my fingers crossed. Go into the control panel and select add remove then delete your virus software and see if this helps. You can always re-install

Hi Pauline, I will try that but, I have had the same virus AVG for a long time and haven't had this problem before now! I just don't know why this has suddenly happened now. Betty

Have you seen MY post? You probably need to follow these instructions: http://support.microsoft(.)com/default.aspx?scid=kb;en-us;823301 Remove the brackets.

Hi Horatia, I do get micorsoft updates and used microsoft to scan my computer but it came up with nothing, but will try what you have suggested. Betty

Give this a try: Fixing “Website Can’t Be Found” and other Site Error Messages More than likely you have trouble with accessing quite a few sites.....particularly getting the message 'website can't be found' among a few other error messages. Try the following and it should solve your problem. 1. Go to START. 2. Click on CONTROL PANEL. 3. Click on INTERNET OPTIONS. 4. Change NUMBER OF DAYS TO KEEP IN HISTORY to “0” and click APPLY 5. A box appears with tabs labeled across the top. Click on ADVANCED. 6. Scroll down to the sub-heading SECURITY. 7. Make sure the following has check marks next to it: Use USE SSL 2.0, USE SSL 3.0 and USE TLS 1.0. 8. Also make sure you check off EMPTY TEMPORARY INTERNET FILE WHEN BROWSER IS CLOSED. More than likely USE TLS 1.0 is not checked of and it should be. This will give you the error messages, as well as a few others, that will prevent you from viewing web sites and the error you are getting. Make sure you empty your cookies cache as well as temporary internet files once in a while, too, as this slows down your computer and these folders tend to 'remember' the errors and may continue to bring them up until the folders are emptied.

My post was nothing to do wth Microsoft Updates. You obviously haven't tried the link: Hyperlinks Do Not Work in Outlook Express or in Word View products that this article applies to. Article ID : 823301 Last Review : July 10, 2003 Revision : 1.0 SYMPTOMS In Microsoft Outlook Express and in Microsoft Word, hyperlinks appear in underlined blue text, but when you click a hyperlink, nothing may occur. Back to the top RESOLUTION To resolve this problem, follow these steps:1. Click Start, click Run, type the following command in the Run dialog box, and then click OK: regsvr32 urlmon.dll 2. Repeat step 1 for each of the following commands: regsvr32 mshtml.dll regsvr32 shdocvw.dll regsvr32 browseui.dll regsvr32 msjava.dll Back to the top STATUS Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. Back to the top -------------------------------------------------------------------------------- APPLIES TO • Microsoft Windows XP Home Edition • Microsoft Windows XP Professional Edition Back to the top

Hi Judy and Horatia, I have just been on to Microsort, sorry missed both your message, Will try what you have suggested and get back to you both ok. Betty

Hi Judy, All these things you asked me to check were ok, just went over them but I had already done you full computer check you gave us before, 1 STOP COMPUTER MAINTENENCE. Betty