Genealogy Chat

Hmmm. A few days ago my son was asked on a job application for a well known store.

Describe the last time you received outstanding customer service. Where was it and what happened?

His reply

I was looking for an unusual cooking ingredient. I tried S*****'s A store assistant helped me look but they did not have any. She then told me where I could get it in another store.

GR does not have all the answers.

I noticed that at least one of the GR team did not mind having links put on her own research thread including photographs and also had her own tree on A*******




;-) ;-) Good for the goose?

I responded to the first email from GR and asked to be told how I'd transgressed so that I could avoid doing the same again. I've now had a reply saying:
We won't discuss individual postings, but please be assured that our moderation team follow strict guidelines and individually examine each report that is made to them.

A posting is only removed from the site if it breaches our message board guidelines. Here's a link to those guidelines for your reference:

http://www.genesreunited.co.uk/content.page/message_board_guidelines

It wouldn't be in our interest to remove postings unnecessarily nor to accept postings which breach our guidelines, and we follow a tight moderation policy to ensure that a consistent approach is adopted.

.

:-( I have responded to say that I'm not happy with their answer and giving my reasons - wanting to stay within their guidelines etc., pointing out how useful the boards are and that this is the only site with such a wonderful facility.
Actually I think I've worked out what upset them about my posting but as I wasn't given the opportunity to correct it myself before the post was removed I can't go back to check what I said.

Maureen

Kay, because that would make too much sense.

Why didnt GR put a block bog standard message on the boards as new information about what it will now allow and remove those that didnt meet requirements and let it go at that.

Its no good telling just a few with a damming email, as it applies to everyone in that case now.

another one who likes to live dangerously! ;-)

I would just like to say GR is a wonderful place to search for your family as long as it is Smith,Jones,Bishop,Taylor ect nothing unusual or you will be looking forever :-D

Must be time for another warning ;-)

:-D :-D :-D



I like living dangerously! ;-)

Bad Sylvia,

You mentioned the A word. Who's going to be in trouble now.

Gai

;-)

b****y h*ll


"Genes Reunited Platinum members can add the British Newspaper Archive to their current subscription for £39.95."




as you can tell, I googled!



and I thought this one was good ................


"Should GR be embarrassed? - Genes Reunited
www.genesreunited.co.uk/boards.page/board/genealogy.../1288775
2 days ago – Welcome to the Genes Reunited community boards! The Genes Reunited community is made up of millions of people with similar interests. .... "




However ........ I did get to the Newspaper Archives, information that now available on GR ....... and with ads by ancestry, etc




sylvia

Sylvia,

Just wondering what search results you get when you google Genes. Do you see the Newspaper Archive?

As the A ad that I see is for A.com.

;-)

:-D :-D

Glad you came back to put us out of our misery, or else I'd have had a sleepless night!!

:-D :-D :-D :-D

Actually, you are both right.

there is an ad for A, GB, WVR, FRPC and OR.

Very interesting indeed. Maybe I should post them on FB just to be cheeky.

Gai

Ah - someplace with an 'ology? ;-)

no


it begins with G, at a guess!

Does is begin with A? :-D

I have now gone from being angry with the current situation to sitting here chuckling to myself.

I'm on a different computer where GR isn't bookmarked so I googled Genes. One of the topics found relating to GR was the press release about the British Newspaper Archive so i decided to read it and guess who's advertising appears on the page.

Anyone what to guess who it is?

Couldn't help myself so I have taken a couple of screen shots of the screen.


Gai :-D ;-) ;-)

And surely the reason a site ( or store) gets and keeps it's customer base is not by denying that the 'other' exists or must not be mentioned, but by emphasising its OWN merits and working even harder than ever to keep customer loyalty.

Even T****s make a point of mentioning A**a ( or is it vice versa) in its adverts, eg 'we are cheaper overall' , or 'won't be beaten on price' OR 'Offer outstanding customer service and loyalty rewards'.

Certainly what none of them want to do is really hack off their customers and have them leave for ever.....

very good idea to name the reporters and give a reason why the thread has been taken off the board, also has mentioned above maybe the reporter could pm the poster and explain why they find the post offensive.
both good ideas.x

That is the problem


Their pms have always been uninformative.


They do NOT tell a person which post or thread has been removed.


If one had made 50 or more postings a day ....... as was not uncommon in the "good old days" of only a year ago .............. then it was often difficult to remember where one had posted, which posting had been removed, and therefore very difficult to find out what one had done wrong!




sylvia