Genealogy Chat

Whenever I click on anyone's tree I've got access to, I get this error message:

Site Error
Your request can not be processed at the moment.
Please try again later
Check the FAQ section Return to the home page

This has been non-stop since I rejoined GR on Wednesday morning (I've been away).
I've tried to use the Contact Us email thing and get the same message!

CAN SOMEBODY PLEASE HELP ME!

Try deleting the "∞" from your name & it might work

Tried that, resaved myself. And still getting the same error message.
????

ooh, was still on 8, downloading 9 now .....

Aaargh, installed v9 and restarted and it still doesn't work!!!
Help (wimper)

Already read the other thread before posting mine, but F5 didn't fix it.
And it's not my tree I can't see, it's those I've got permission to view - now I've got a dozen new tree invites in the last two days and I can't look at them.
eeeeek

Aaah, I thought I could open my tree, but have just discovered I can't open mine or anyone else's either....
I've tried:
Adobe v9
Restarting
F5 at the error message
Trying several times over three days
Going through my tree
Different invite emails
Deleting internet browsing history (it's set to automatic when i close anyway)

I've got XP and IE7, nothing fancy or complicated.

Has anyone else got any ideas please?

Have you checked, by going to Messages and then clicking on Contacts on left, that these people have actually opened their trees to you.

I often get messages that say 'I have opened my tree to you' when in fact they haven't. You can tell if they have because there will be a tick instead of a cross under Access to Their Tree.

Information under HELP top right hand of page.

What exactly is happening now when you try and open your tree? Does a new page open? Are you seeing the messages about sprouting roots? Do you see a green page appear?

Same for me cos of me URNS

I am having the same problem, been like it for weeks now. I can't open my own or anyone elses tree. I cannot contact GR either. All I get is an error message.
Would it be possible for someone who can contact GR to alert them that we are having this problem?
I am getting most frustrated and concerned, although some of my information I do have elsewhere, I don't have all of it and am now afraid that I have lost some.
The little bit of my tree that I see on my home page shows that some of my dates have been altered, this was not done by me, I know my grandmother was not born in 2008!
Any help would be welcome at this point!
Thanks
Ellan

This is all that appears when I try to open my tree or contact GR:-


Site Error


Your request can not be processed at the moment.

Please try again later
Check the FAQ section Return to the home page

Ellan

I did explain why me & you have this problem on another thread

It cos we have characters next to our name in where we put our personnal details in our Accounts

Oh, sorry Julie, I managed to miss that, thanks.
Thank you MGHS I will try that,
;o))

MGHS

It still don't work trust me i have tried everything.. this happen before when GR made changes to the site but at that time i also couldn't use the search trees....So had to get intouch with them & they sorted it.

This time it's only my tree i can't see & seeing that i have my tree on my FTM im not overly worried

Great, it won't let me change anything in my account! It would appear I am effectively locked out.

Thanks MGHS, much appreciated.
:-))

This is all I get if I try to alter my details in MY Account


Error!
There is already a registration under this email and password

Ellan...it won't let you change it you have to wait for GR to change it.

Don't worry about the someone else have that registration it's still you.

Same happened to me, now how manys others on here have you seen looking like this წ.Julie.წ lol

Hiya Ellan and others
Yes that's the same error message I get when I click on my tree, any one else's trees. And yes they do have ticks next to them on my contacts.
I did remove the squiggles from my name yesterday.
Managed to log it eventually with GR and they said download latest flash player, delete internet history and allow popups.
DID ALL THAT AND IT STILL DOESN'T WORK!!!
Want to cry now.
(MGHS - thanks for contacting GR for us.)

I have just added a new topic with more or less the same problem. I first reported the problem to genes on the 4th April so they are aware of it ..........

I was beginning to believe it was my computer but it obviously isn't. Hopefully genes are still monitoring this board and take notice.......