Genealogy Chat

I'm not sure why I nudged it either. Can only think I was looking at 'my threads' list and thought I was reading tips board. I put it down to too many glasses of red wine!.

I'm flippin' disappointed though that Ancestry aren't running the offer - it would have been perfect timing for me.

My apologies.

I wasn't sure either why this was nudge up, seeing as the person that nudge it had already replied on here before

Libby9 2nd June 2009 10:38 Request review

Old thread...................

Interesting thread! I have to dash now as going away for Easter, but will absorb all comments when I return.

Thanks to all.

Hi Janey

Yes I have my family tree on Ancestry and join over the weekend with no problems. My Family Tree is still the same.

Has anybody taken up this offer who has there family tree on ancestry? I subscribe on a monthly basis and wonder what would happen to the 2 trees I have on there.

Any advice would be appreciated

Thanks

SRW

I was a lapsed member and I signed up for the half price deal a few weeks ago using my usual e-mail address with no problem. I also logged in with my usual user name and password. I did not receive their e-mail either, just took the web address from this thread.

Moonbeam.

I think you have to use a different email address to get the half price offer. Perhaps another member of your families email address but in the same household is ok. Irene

Just been trying to get the ancestry deal. I get the half price page up, fill in the form, then get a message saying it can't be processed. I am a lapsed customer, but never got an email, so maybe that's the reason.

Im a lapsed customer but they contacted me only offering 20% discount. Not the half price they said were for lapsed members

Just seen this thread and am really annoyed at Ancestry. My membership finish on the 29 May and I rang them on the 28 May to cancel my subscription and ask at the time if I could get a discount or if there were any promotions coming up. Only after saying I could not afford the new amount she agreed on a 20% discount – no mention they where doing a half price membership starting the next day on the 29 May. I told Ancestry it was still too much money and I would have to save up for it and join later in the year. I did not get any email with this promotion from Ancestry and only by chance did I see it on MoneySavingExpert.com today. If I had not seen this discount I would off carry on saving to paid the full amount minus 20% discount. I have now joined with no problems using same username and email.

I emailed them twice about this, getting the same sort of reply as Marilyn. Then I phoned and got short shrift, the woman I was talking to said that she had had two other calls complaining about the same thing. She wouldn't budge, she just get saying that just because people were circumventing the system by signing up with a different email address, that didn't make it right. A sort of moral blackmail. In the end she said that all I could do was to make a complaint on the customer satisfaction system at the end of the call. She assured that if I left my name and telephone number, then the y would call me back. I did make the complaint and left my contact details, but guess what?

Yep, nothing....

Have emailed Ancestry regarding half price membership
Here is there reply
Thank you for your email.

You need to click on the link in the email or go to www.ancestry.co.uk and click on the advert link.

This offer is valid for lapsed and new customers from the 2nd to the 30th of June 2009.

Not sure if this helps anyone or if only works if they send you an email .

Last year, following a hint on the Tips Board I cancelled my Ancestry sub before it was automatically renewed, waited 2 or 3 weeks and rang and asked them if they had any special offers on. I was told that they usually contacted lapsed members after whatever time they decided on. I told the chap on the line that I would like to rejoin but was not prepared to pay an extra tenner for the same service. I ended up paying £63 instead of the £83 it had gone up to - cheaper then my previous years sub. Not as good as half price but an alternative for those whose year has time to run

The Genelogist and Ancestry are I believe completely seperate companies, and Ancestry only do a 14 day trial.

My FTM six month subscription (pre-paid so not a 'real' member as such, no chance of them renewing as they had no card details) was due to run out on the 2nd July, I got the email, called them upgraded to World Wide at half price and its been extended till the 2nd July next year. I though had to call as the online link kept wanting to charge me full price.

I guess problems with uploading gedcoms, could be down to people not amending the file name before uploading it on a different account to their existing one, so it registers as being already loaded to the system.

Could anyone tell me if this site is any good for tracing Scottish backgrounds, did have free trial few years ago when i first started doing my tree but could not understand it , don't want to buy if no good for searching for them hidden jocks.


Thanks Helen.

I am a bit confused I have read and I quote Free trial for theGenealogist.co.uk it goes on to say TheGenealogist is giving a free 30 day trial subs throught its website. Am I correct in saying that this is Ancestry with a new name.

regards

Anita

I emailed them and complained about the fact that after years of continuous membership including upgrading to worldwide, I now find people are getting half price membership.I asked for an extension
The reply was dismissive, saying the offer is for new members only, they don't want to know.


Edit, so I emailed back and complained about the reply. I received an immediate reply

"This offer is valid for lapsed and new customers from the 2nd to the 30th of June 2009.


Thank you for your understanding.

Well they certainly don't have my understanding


Linda

Hi Pat,

Don't wait, act now! If you follow 'Tina the Cheshire Pussy Cat's' suggestion (first post, page two on this thread) You should be accepted. I'm not sure though if you will be able to upload your gedcom, I read on another site that after cancelling and re-joining someone wasn't able to upload their tree as Ancestry said 'that tree already exists'. I would imagine there's a way round this.

Good luck

My subscription expires the 29th June. I phoned Ancestry yesterday and after a long conversation the outcome was.
I would have to receive an E-mail from Ancestry re the offer otherwise no way. He told me I was a good customer and yes it might seem unfair that I may not get the E-mail but he had put a note on my account page re this. I might get an E-mail in the next few days. If I don't receive it by the 29th June then I should phone them again. Excuse me please but the by the 29th June it will be to late to cancel my subscription.

I intend to phone again next week it just seems so unfair that they penalise their exsisting members.

Moan over.
Pat