Genealogy Chat

I have a subscription to ancestry, which has just automatically renewed itself as it does.

But now I no longer have access to some of the records, such as UK incoming passenger lists and probate records.

Have they changed the subscriptions, seems a bit of a cheek automatically renewing when they have changed the records you have access to.

Not sure it is worth the money anymore.

there is three different subscription packages now
basic census and bmd for england
middle one has everything else like ww1 record etc
third one is all site america etc
i phoned up and said i was told i could have 20% discount and they said ok
karen

Hello Siobhan

Are you sure you have lost the records on ancestry ?. They have changed the home page so that you can customize it yourself as to what you want on it. If you click the option (customize your page) top right hand, you can select what you want on it. You should find the records there.

I've just noticed exactly the same thing - I can't access the parish records or Pallotts marriage indexes anymore whereas I could before :-(

I've definately lost the access, there is a little padlock by them now!

Update: I've just checked, apparently the Parish and Probate Records and also Pallotts marriage index are only available with the UK Premium Membership (£107.40) and not the UK Essentials package (£83.40). What a swizz, they never mentioned that now did they!!!

Sam x

Well my account tells i have UK Membership, after reading the comments on here i checked to see if any info i could access had changed.As far as can see i stiil have access to the Scottish Census records , all the parish and Pallots records, nothing has changed.My subscription expires next June

Perhaps the Gnomes of Ancestry havent got to me yet, but if they do i am not paying £107-00, will use that money to "pay to view" the 1911 records when they become available on FMP

George

George

You guys need to negoatiate some better rates. I get Ancestry World Deluxe for $149 or £98.

Rose

nope I definately don't have them like someone else has said it now has a little padlock next to it. I have access to census records etc.

I am rather annoyed actually, as they should of contacted people, especially if renewing memberships automatically and you dont have the same access as before.

I am going to write a complaint.

does anyone know the email address to make a complaint?

they dont have anything on the website that I can see. Not very clearly anyway.

Click Contact Us at the bottom, then click the Email Ancestry Support tab.

Rose

I am always reluctant to use those things, as they never get answered. I was looking for an actual email address for complaints.

I seem to have access to all the regular ancestry records except pallots. I have the regular sub which expires in July.

Hi all as soon as your sub runs out and they renew you loose Pallots & others mine was renewed in Aug.
Still i think they are making a fortune and all Genealogy sites prices are way to high, but we still keep renewing dont we...

Col

When I realised baptisms and pallotts had gone missing I checked my account , only to find that the details on my card were are of date by 3 months. I'm curious to know how they have renewed my account this month ?

I have sent a complaint. Asking them to cancel my subscription.

I think it would be courteous of them to inform of the changes in their packages before they automatically just renew subscriptions.

To go from being able to access all UK records to the next day only being able to access some, is taking the mickey slightly.

They must make a fortune and I refuse to pay extra out of principle.

will wait and see what there reply is.

I also had bits and pieces I couldn’t view again when I renewed my (UK) membership in November as has been spoken about above, so I sent Ancestry a letter which I have attached below along with their reply.

Hi Ancestry

Can you please tell me why when renewing my membership in November you never told me about the changes that you had made as to what I can look at.

You have taken away certain bits and pieces that I was able to look at before without telling me, that amounts to changing my contract with you with no prior warning and I am sure you are not allowed to do that without my knowledge.

I have read of many complaints about the same thing as this, which you have done to other people that have recently renewed membership with you on family history sites such as Genesreunited.

I am very disappointed with Ancestry about this and will pass this letter on to other organization’s that may be interested in taking this matter further.

Regards

Ken Rhoades (G.O.O.N.S)

Dear Ken,

Thank you for your email.

I apologize if you were unaware of the changes. We sent emails to all our users detailing the changes that were happening on the site. We recently split the membership into an Essentials and Premium membership. The Essentials membership is £83.40 and the Premium membership is £107.40. We did not want to raise the price of the membership for the new renewal unless an individual asked us for the Premium membership directly. Call us at the free UK number 0-800-404-9723 M-F 9am-7pm, S 9am-5pm GMT if you need further assistance on this issue.

Kind regards,

Nathaniel
Member Solutions
Ancestry.co.uk

i never got an email about it and i have suscribed to them for 3 years
karen

My membership is due next month, it's my christmas pressie to me, but I will seriously think about renewing if they alter the packages. I'm glad I hadn't got round to telling them my new card number lol. So at least they can't just renew.
Susan

My membership is due next month too. I've been with them 5 years and I didn't get an email either


I have a new card so they can't automatically renew.
I have had FMP since June and like that.....they are adding to 1901 and 1851 quite quickly now so might just stay with that for a while

Linda

As it seems possible that Find My Past will be the only site to have 1911 census, I think I will cancel my subscription for Ancestry (had it for 8 years now) and just have the FMP one which I have just renewed (with discount) as I have used the site almost since it began.

Just a little tip for those who are due to renew and have different card details.
Don't contact them. I did this and got a month free, unfortunatley they stopped me as from today. So might be asking for a few look ups now, from you kind and generous people on here.

Megs