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Profile	Posted by	Options	Post Date
Member Since: November 2003 Posts: 4 Send Message	Diana	Report	18 Jan 2018 19:31
Member Since: November 2003 Posts: 4 Send Message	My cousin's daughter is no longer able to access her Genes Reunited site. This happened over a year ago, repeated requests to retrieve/change her password have failed and, in the end, she stopped her subscription. I can still view her tree. I promised to see if I can find out how she can communicate with a human being to solve the problem. Any ideas, folks?
Member Since: April 2004 Posts: 46,062 Send Message	SylviaInCanada	Report	18 Jan 2018 21:54
	No point posting on this Board ...... GR no longer watches it, therefore no replies form them. It's up to 2 or 3 members like myself to keep an eye open. Contact GR through email at [email protected] They work from 8 or 8:30 am to 4 or 4:30 pm Monday to Friday ............. so it might take several days to get a reply, but they usually DO reply to that email address Good luck
	Researching: My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.