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Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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Profile	Posted by	Options	Post Date
Member Since: April 2004 Posts: 46,062 Send Message	SylviaInCanada	Report	28 Feb 2017 20:07
	Elizabeth we're only members like yourse;f We can't help you. Please do as I suggested, and post on the Genealogy Chat Board, to see if anyone else has had the same problem. Very few people look here, and GR never does. This Board was never intended to give help on problems with the techinical aspects of the site.
	Researching: My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.
Member Since: July 2007 Posts: 2 Send Message	Elizabeth	Report	28 Feb 2017 18:49
Member Since: July 2007 Posts: 2 Send Message	Help If I try an edit a family member, what I type comes out in reverse, with upper and lower cases altering at random! I have reported this to GR but they say they can't replicate the problem!
Member Since: April 2004 Posts: 46,062 Send Message	SylviaInCanada	Report	27 Feb 2017 21:14
	Elizabeth If you had read this thread you would realise that no staff member will answer, and only a couple of members keep an eye open for new postings. Please start a new thread of your own on the Genealogy Chat Board where there are members who may know how to help you. Otherwise, the only advice is to keep on emailing GR at [email protected]
	Researching: My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.
Member Since: July 2007 Posts: 2 Send Message	Elizabeth	Report	27 Feb 2017 19:38
Member Since: July 2007 Posts: 2 Send Message	Help If I try an edit a family member, what I type comes out in reverse, with upper and lower cases altering at random! I have reported this to GR but they say they can't replicate the problem!
Member Since: November 2013 Posts: 240 Send Message	Community Manager	Report	16 Mar 2015 17:41
	Hi Lawrence, We ask that technical issues are reported to [email protected]. This is to ensure that queries are logged, and resolved on a case by case basis. Regards, Shelley
Member Since: April 2004 Posts: 46,062 Send Message	SylviaInCanada	Report	8 Mar 2015 19:20
	OR post your problem on Genealogy Chat ......................... there are members on there who might be able to suggest help ............... and they never look on this Board The Suggestions Board is for suggesting improvements to the site to GR ................ your only response from them to "problems" will be the same as Graham told you ................. email [email protected]
	Researching: My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.
Member Since: November 2011 Posts: 3,256 Send Message	Graham	Report	8 Mar 2015 18:09
	My tree is working okay. Try clearing your browser history. If that doesn't work email support. [email protected]
Member Since: January 2005 Posts: 41 Send Message	Lawrence	Report	8 Mar 2015 16:02
	My tree is not opening when running in Firefox; I'm using Version 36.0.1. However, it works correctly using Internet Explorer 11 for Windows 7.
	Researching: Lennox, McKenna, Glasgow, Scotland, Ireland, South Africa, Australia, Canada
Member Since: May 2009 Posts: 303 Send Message	Travelman	Report	22 Jan 2015 20:42
Member Since: May 2009 Posts: 303 Send Message	GR Tree is not saving new/amended data tonight, very frustrating :-( I have emailed GR Support .....
Member Since: April 2004 Posts: 46,062 Send Message	SylviaInCanada	Report	22 Jan 2015 17:42
	see Suggestions Board Round-up for GR's response
	Researching: My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.
Member Since: November 2011 Posts: 3,256 Send Message	Graham	Report	30 Dec 2014 13:34
	I don't think GR like having these gliches being aired on the internet for all to see. It might give people the impression that the site is riddled with problems. (As the saying goes - the truth hurts ;-) ) http://www.genesreunited.co.uk/boards/board/suggestions/thread/1327032?page=0
Member Since: January 2004 Posts: 5,249 Send Message	Kense	Report	30 Dec 2014 08:12
	The idea of having a problem site was raised soon after the suggestion board was started. It was not taken up by GR as they want faults to be reported directly to support where they can be dealt with. At the time the site had been updated resulting in many problems. Edit: This thread includes GR's response: http://www.genesreunited.co.uk/boards/board/suggestions/thread/1281942
Member Since: February 2003 Posts: 20 Send Message	Alisdair	Report	30 Dec 2014 04:37
Member Since: February 2003 Posts: 20 Send Message	Thanks for the support. [/irony] The problem with any forum is that some people mispost. Just because some members may mispost doesn't mean that the forum shouldn't be tried. There are genealogical questions in the general forum and even in this forum, you cannot legislate for those people.
Member Since: January 2004 Posts: 5,249 Send Message	Kense	Report	29 Dec 2014 20:01
	Even if there was such a forum you would still find members posting about site problems on General Chat.
Member Since: February 2003 Posts: 20 Send Message	Alisdair	Report	29 Dec 2014 08:05
Member Since: February 2003 Posts: 20 Send Message	May I suggest a forum for people to point out problems they are experiencing with the site It could also be used for GR to keep members up to date It may help to stop problems being lost in the general forum

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