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FIX THE HELP!!!!

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ProfilePosted byOptionsPost Date

LadyScozz

LadyScozz Report 20 Oct 2013 11:23

There is NO link under help to contact the GR team.

I have one message in my inbox.

I tried FOUR times to open the message, three times by clicking on Messages, once by clicking on My Updates.

This resulted in FOUR ERROR MESSAGES.

Clicked on HELP and looked at everything............ including a blurb about if the subject wasn't covered by FAQ to contact the team. HOW please?

Kense

Kense Report 20 Oct 2013 17:00

http://www.genesreunited.co.uk/help/contact/

See also:
http://www.genesreunited.co.uk/boards/board/suggestions/thread/1332886

LadyScozz

LadyScozz Report 20 Oct 2013 23:36

That was a double rant........

about the lack of "help" and the Error Message

:-P

JerryH

JerryH Report 29 Oct 2013 21:57

Some things never seem to change......

I have been away for a while (hospital) and come back to find that GR are still intent on shooting themselves in the foot.

Hey Ho!

Jerryh

:-P :-(

Researching:
Photo is of my Great Grandfather Abraham

SylviaInCanada

SylviaInCanada Report 30 Oct 2013 00:29

see

http://www.genesreunited.co.uk/boards/board/suggestions/thread/1332886

I posted that IGP had discovered that you have to go to Help - Feedback

Click on Feedback

click again on Feedback

Then read the paragraph at the top to the right of the page, and click on the green "bit"




OR .................... do as most of us now do ..........................


send a email to .....


[email protected]

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

nameslessone

nameslessone Report 30 Oct 2013 08:27

I can see that link goes to Support but why would anyone with a simple query consider it to be Feedback.

There should be an obvious link to Support we shouldn't have to hunt around for it or have to remember the email address.

Kense

Kense Report 30 Oct 2013 09:39

The support email address is given in the Company Information link at the foot of each page (also in Press and Terms and Conditions).