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Not accurate - Suggestions Board Roundups

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CupCakes

CupCakes Report 20 Jun 2013 08:51

Noticed a post saying there was only one post during the last period.

Errrrrrrrrrrrrrrrrr.................just not true.
So many suggestions come up but they get overlooked or dare I say completely ignored.

Seems that GR have a fixed mind set about how things on the GR site should be so nothing really gets changes - suggesting anything seems to be pointless.

So many times I see comments about adding some new headings on the boards.

The one about having an IT help thread received the following reply.

• Implementation of an IT help board.
- Our customer support team are able to help members with all of their queries, including IT support. You can contact them at the following email address: [email protected]

The reply is completely misleading and arrogant - it is obvious to even some lay members that going by some of the replies from some staff they don't have advanced level IT skills or know how some software programs work - much needed skills which enables them to answer software program questions or even some of windows or browsers issues.

I checked on the famous Roots chat and they have an excellent IT software help thread for members to help one n' other. That is what GR members need. Also so that all questions and answers are in one place.

GlitterBaby

GlitterBaby Report 20 Jun 2013 15:19

Slightly puzzled by this outburst.

Loads of members have made very good suggestions over the years and they not been taken up by the Team

Plus they have been posted on the correct thread on this board.

http://www.genesreunited.co.uk/boards/board/suggestions/thread/1308919
This thread was started in August 2012 and a lot of suggestions on there have never been implemented

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

ErikaH

ErikaH Report 21 Jun 2013 09:57

Are you criticising GR?

AnnCardiff

AnnCardiff Report 24 Jun 2013 17:53

that thought entered my head to Reggie

Researching:
Breakspears of Berkshire and Cardiff, Williams and Harman of Whitchurch, Melingriffith &Tongwynlais,Glamorgan WE HAVE NO CONNECTION Do not share your tree with me

InspectorGreenPen

InspectorGreenPen Report 25 Jun 2013 05:21

It is also correct to say that lots of suggestions made by members over the year HAVE been taken up by GR.

I have also lost count of the times that a comment such as 'why do they introduce things we don't want without first asking..... is made, when in fact the very thing WAS requested.

Enhancements take time to develop - they don't happen overnight. If I have any criticism with the process it is the lack of information over what is being worked on and how long it is likely to take to implement.