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Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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Profile	Posted by	Options	Post Date
Member Since: August 2012 Posts: 7,081 Send Message	OneFootInTheGrave	Report	9 Jan 2013 11:48
	Just checked - getting same here
	Researching: I am researching the Wotherspoon family from the Old/New Monkland areas of Scotland, some moved to the Leslie and Kelty areas of Fife and I'm having problems linking the Wotherspoon's from Leslie and the Wotherspoon's from Kelty. I am also researching the Clusker family from Co. Meath in Ireland who moved to West Lothian and from there to Fife............"Vita non est vivere sed valere vita est"
Member Since: July 2005 Posts: 761 Send Message	Alan	Report	9 Jan 2013 14:02
Member Since: July 2005 Posts: 761 Send Message	Something odd going on with the tree for example when I c/o list of names. c/o Mary Austin No marriage details shown c/o Immediate family. c/o her husband . Marriage details shown c/o Mary Austin. Marriage details now showing. Alan.
Member Since: February 2004 Posts: 1 Send Message	Barlykins	Report	15 Jan 2013 18:46
Member Since: February 2004 Posts: 1 Send Message	Hi, I have only today managed to get back on to Genes Reunited after loads of emails. Now I have been told that my account had been deleted hence my tree has now been deleted. It was suggested that I must have deleted my account if that was the case why was I still paying for a site I was not using. It took me years of research, and money each time I ordered a BMD cert to verify my information. Like a fool I had not used a gedcom as back up. I am really disgusted that my tree could just disappear like that and will not be trusting Genes Reunited again. The old Genes Reunited site was really good and easy to use; If it’s not broke don’t mend it is my motto. :-( :-(
Member Since: March 2003 Posts: 174 Send Message	Treetective	Report	18 Jan 2013 19:15
Member Since: March 2003 Posts: 174 Send Message	Version 3.3.4 here and just discovered this evening that heaps of info I added to various people in tree today (and most definately saved) has gone awol!! Not happy....have been a member since the early days of genes. Thought I was going loopy when I realised that entries were awol. Come to think of it, this was happening before Christmas too, as several times I went to check something I had added, only to find the info missing, so had to re-enter. :-(
Member Since: April 2004 Posts: 46,062 Send Message	SylviaInCanada	Report	18 Jan 2013 19:59
	PLEASE contact support [email protected] GR staff do NOT read these threads, or only very rarely do so. Complaining on the threads and Boards does nothing to get the problem(s) corrected ................... all it does do is make you aware that you are not alone in having problems. Email or pm the GR team, and let them know what is happening! sylvia
	Researching: My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.
Member Since: March 2003 Posts: 174 Send Message	Treetective	Report	19 Jan 2013 22:47
Member Since: March 2003 Posts: 174 Send Message	It might do nothing to help get the problem corrected......but it sure does feel good to get it off your chest with others having similar issues, who fully understand what you mean and is wonderful to be assured it is not just personal dotage setting in :-D
Member Since: November 2002 Posts: 311 Send Message	Estelle	Report	22 Jan 2013 09:41
	Thank you Sylvia. We do come on here and read the threads when time allows. However, all bugs must be reported to our customer support team. They can take specific details from you and log bugs for our tree team to investigate. Sometimes a problem will only affect one member, but equally it may be something that affects many people. We do have a system for reporting bugs, which are then fixed in priority order. Obviously urgent bugs will be fixed very quickly. The Customer Support team is the start of the chain for bug reporting though. They work from Monday to Friday and generally all emails are answered within 24 hours. Kind regards, Estelle
	Researching: Working on all things tree-related. Looking for Tooley in Lincolnshire, Sadler in Derbyshire, Rogerson in Yorkshire, Goldstein in Liverpool/Poland.

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