Suggestions

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Boards

Quick Search

Single word search

Tools

Findmypast DNA Banner

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

Renewed without realising

Login to Add Reply Watch This
ProfilePosted byOptionsPost Date

Estelle

Estelle Report 4 Dec 2012 14:49

Hello Lesley, I have spoken to the customer support team. I know you have already been in touch with them today. They are going to refund the renewal and will be in touch to let you know when it has all gone through.
Kind regards, Estelle

Researching:
Working on all things tree-related. Looking for Tooley in Lincolnshire, Sadler in Derbyshire, Rogerson in Yorkshire, Goldstein in Liverpool/Poland.

Joy

Joy Report 4 Dec 2012 11:30

http://www.brightsolid.com/home/contact/directions.html
London Office

brightsolid
The Glebe
6 Chapel Place
Rivington Street
London
EC2A 3DQ

T: 020 3326 6320
F: 020 3326 6301

+++DetEcTive+++

+++DetEcTive+++ Report 4 Dec 2012 11:19

brightsolid
Head Office
Gateway House
Technology Park
Dundee
DD2 1TP

T: 01382 429 000
F: 01382 429 001

(Googled the address put up by IGP)

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

InspectorGreenPen

InspectorGreenPen Report 4 Dec 2012 11:08

Contact details can be found within the Terms and conditions of use, accessible though the link at the bottom of the page..

"20. Contact

You can contact us by post at Genes Reunited, The Glebe, 6 Chapel Place, Rivington Street, London EC2A 3DQ. Please do not send cheques to this address. If you wish to pay by cheque please make your cheque payable to Genes Reunited Limited and send it to Genes Reunited Accounts, Gateway House, Technology Park, Dundee DD2 1TP. Please make sure you include your email address with all correspondence. Our registered office address is The Glebe, 6 Chapel Place, Rivington Street, London EC2A 3DQ.

You may contact us by email at this address: [email protected]"

Lesley

Lesley Report 4 Dec 2012 11:01

I wrote to GR last year telling them i didn't want to renew my subscription (platinum membership) as I found the whole site a waste of time!.. I'm Scottish and can't get access to any records. I never did get a reply from any messages (4 of) sent to them. Now I find this morning my annual subscription has been taken from my bank without prior warning... To say I'm furious is an understatement and want to talk to someone about it but I can't find a number anywhere, I've tried messaging them but as before will probably not receive a reply!! any suggestion what I can do?? Lesley