Suggestions

I have tried on several occasions to add to my tree, but screen just goes pale.
Is anyone else having this problem, ? If not will write direct to Genes, I have just about had as much as i can take from this incompetent lot.


thanks, Sue.

If this has only happened since the most recent changes, best to contact

[email protected]

or use the 'contact us' from the 'Help' link at the top of the page.

Thanks DetEcTive
I have written to GR directly, last evening, so far no reply.
Yes, this did happen after the recent changes.

Regards, Sue

Just to let people know, GR replied saying i needed to update my browser and having done that, i managed to add someone to my tree, but it was very slow and tedious.
For heavens sake, why didnt GR tell people that in the first place. We are not all computer whizz kids. I had to have help to do that anyway.
It seems that if you havent got the newest up to the minute computer, then hard luck.

Sue

Thanks for the update :-)

NO-ONE should have to update their browser, or use another browser, to use a site.


That is GR fobbing you off!



Keep on complaining to them via the address [email protected]





sylvia

I've tried fiddling with compatability but I still can't add a child of my relative.

William Russell Jones

I've also had problems updating family members. I can't scroll down the details on my iPad and sometimes when I add details and press save I get the message that everything is updating (green bars across screen) but then nothing is changed. Also, I can't edit details when I use the home computer unless I open GR in google chrome...which I can't always do, but that's a different problem!
Eleanor

...Also my messages don't seem to come up with the 'new post' icon. Why is that?

Eleanor

Eleanor,
It was suggested to me (when i contacted GR direct) that the browser i was using was old, and to update free, one of four choices, one of which was Google Chrome. Which i did.
As i said in a previous post, for those who have not got the latest computers, there will be problems.
Sue

Now when adding to my tree, when i enter place of birth or place of marriage, and it says place unknown, and will not save it.
Can anyone help, or if not will write again to GR.

Thank you Sue