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ERROR MESSAGES

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ProfilePosted byOptionsPost Date

ElizabethK

ElizabethK Report 28 Mar 2012 09:15

Do brightsolid have any interest in how these facilities funtion,presumably in the long run "the buck stops with them"

I do realise this site is just a pinprick in their global interests :-(

LadyScozz

LadyScozz Report 28 Mar 2012 05:19

that was response No 47

Saves them typing a real one

:-P

Renes

Renes Report 26 Mar 2012 20:26



GR are also requesting ··screen shots·· of their error message


perhaps they have forgotten what it looked like


wish I had this morning

Renes




SylviaInCanada

SylviaInCanada Report 26 Mar 2012 19:15

nah, they don't!


There is a standard format letter for each and every problem, the staff member "on duty" on the Complaints desk, generates what she/he thinks is the appropriate response and fires it back to the complainer.

If you want a REAL answer, you have to send another complaint back in response to that rote email ........... I've started saying .......


........ "I do not want any more platitudes. I have a real complaint. Many others have real complaints, as you will see if you read the Boards. I want an answer"


I usually get a personal reply after about 3 go rounds :-D




sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

GlitterBaby

GlitterBaby Report 26 Mar 2012 15:45

You got the same reply as me

I also suggested the Team read the boards to see how many where having problems

Sometimes think they do not bother reading the messages when they send out that response

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

ErikaH

ErikaH Report 26 Mar 2012 15:02

I contacted GR about this

I post below the reply I received

Dear Reggie

Thanks for your email.

I am sorry to hear that you are having problems on the site.

Please could you let me know exactly what is happening? I will then be able to investigate this for you.

I will need the full details of what you are clicking on, along with any error message you receive.

Please can you also let us know which operating system and browser you are using to access the site, e.g. Windows XP and Internet Explorer 8, in order that I may investigate this further for you.

Thank you in advance for your help.


Kind Regards,


Lisa
Genes Reunited Support Team


I advised Lisa to look at this board...........

ErikaH

ErikaH Report 26 Mar 2012 13:19

Why are they so much in evidence on this site?

I used to use the message boards in the days when the site was actually fairly busy, and no such messages appeared then.

I rejoined a few weeks back, and was shocked at how little activity there is

The site is like a graveyard now, by comparison with when I was previously a user, and yet its ability to function efficiently seems to have completely disappeared.

NOTE:

I have deleted the multiple posts - they provided, without my having to do anything, a perfect example of the site's shortcomings!!!!!