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AnninGlos

AnninGlos Report 26 Mar 2012 12:08

if you are doing something to the site. We are having error messages again and for me at least it has been fine lately.

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

GlitterBaby

GlitterBaby Report 26 Mar 2012 14:13

Sent a message but not hopeful of a decent reply

Just asked why nothing on Annoucement board about working on this site

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

GlitterBaby

GlitterBaby Report 26 Mar 2012 14:25

Wow a quick response but what I expected



Dear Maureen

Thanks for your email.

I am sorry to hear that you are having problems on the site.

Please could you let me know exactly what is happening? I will then be able to investigate this for you.

I will need the full details of what you are clicking on, along with any error message you receive.

Please can you also let us know which operating system and browser you are using to access the site, e.g. Windows XP and Internet Explorer 8, in order that I may investigate this further for you.

Thank you in advance for your help.


Kind Regards,


Lisa
Genes Reunited Support Team

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

GlitterBaby

GlitterBaby Report 26 Mar 2012 14:32

Sent a reply back


Might be better if a member of the Team actually read the boards to see how many members have been getting error messages. It would seem that the Team have been working on something but nothing posted on the Annoucement board warning there might be problems with the site today. 

Easily spotted on several board as duplicate postings due to errors when hitting submit button etc

It has nothing to do with what system I am operating

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.