Suggestions

I suggest we have a "complaints" section. The complaints are getting lost in all the other sections.

Would it make any difference? - I don't think GR read anything on any of the Boards

Complaints would be better sent to:-

[email protected]

That way they wouldn't get lost in the Suggestions board.

Kath. x

Been there, done that ,many times over the last 3 months .One just gets fobbed off with vague promises

been there many many times. Like everyone else I get fobbed off.

I understand that and sympathize, and I agree that no-one should be fobbed off, but adding complaints to a Suggestions board won't get the complaint dealt with any quicker - rather, as you said yourself, the complaint just "gets lost".

Kath. x

I think it is a good idea to write to
[email protected]
and to post in this board, because we were told that it is for suggestions and fixes ;-)

I disagree with adding complaints to this board. That was NOT what it was originally intended for.

i.e.

"This board is for you to add your suggestions for changes you would like to see made to Genes Reunited. We will be unable to respond to each post individually, but we will be checking the suggestions regularly and taking your suggestions on board."

Real errors and by this I mean issues such as clicking on General Chat and always gets you Find Ancestors MUST be reported to the GR support team. That is the only way they will be dealt with.

Unfortunately this board has been hijacked by a relatively small number of members who are experiencing a few performance problems. You have to log in - so what? If you browser is set up properly then all you need to do is click one button.

I contact GR when errors & frustrations happen. The replies are not satisfactory. I have been complaining about the same things for a long time, and nothing has improved, in fact things have got worse.

Keep posting complaints on these boards, so that other members know they are not the only ones having problems.

Ditto....
I have found that the service has deteriorated over the last few months
Firstly when I uploaded my latest GEDCOM it showed as an extra 50 or so names and now I cannot access my "Full" Tree just stalls and sais "Please wait"
I have complained several times by the normal way as stated below but keep getting the bog standard reply and nothing is rectified.
Does anybody know who to complain to about Genesreunited as
basically they have taken my money but I'm not getting the service!

Best Regards,

Pete

I think it helps to post somewhere so that other members are aware of problems.

The upside of posting bug reports here is that other members can see them and assess whether many other members have the same problem. It is a reasonable suggestion that the darn thing works ... over the last year at least one major function has been broken at any time.

Another upside of posting is that various members will suggest ingenious work arounds or inform you that the bug is not a bug at all but a feature or it does not matter or (as they never use the tree) it does not matter (or as the tree is free) it does not matter ...

The upside of posting to "Support" is that you can be thanked for your patience, be assured that the problem has been passed to the technical team (who are aware of it) and that the bug will be fixed as soon as possible.

Either way the bugs are never fixed in a timely manner if at all.

You've got that right Rollo.

I've been using the boards for a couple of years, but I've been a member for 7 years.

Before that I was always sending messages to GR and getting the usual generic responses.

Now that I'm using the boards, I can see other members have similar problems!

It doesn't help much, but it's "nice" :-) to know I'm not the only one.

My patience is running out with the technical team who are "aware" of the problems :-P

Credit where due...
I must thank Estelle Calfe at Genes Reunited who has sorted the problem with the Full Family tree view (which is now fixed)
Also got a refund for my Standard Membership for the year due to the grief..
Thanks Again Estelle they need more "real" people like yourself in Customer Services!! :-D
We just need the two other problems sorted now.......

Best Regards,

Pete

Lucky Pete
A years subs refunded
Maybe they should extend the Standard sub. from 12 months to 18 months or so..
Cannot see the site lasting in its present form.

Quite agree. Maybe then Glitter Baby would receive acceptable responses from the support team; until such time, her pleas for such are being removed.
There again, maybe not as there are many credible complaints and pleas by others that have not been removed.

Glitter Baby has been removed permanently by GR - unbelievable :-S

Permanently? As in off the site completely?

That's a bit rough!

They don't like criticism???????? :-P

Glitter Baby was not even criticising, she was solely trying to obtain satisfactory replies to questions but the customer service team refused to continue with the "conversation" and she has been removed from the site. To me that is not two-way communication and is not good customer service.

totally disgusted with GR

The whole saga reminds me of stroppy teenagers when they refuse to accept responsibility for their actions

End of

Roy