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Hi Jeremy, always good to know one's not alone!
So, I sent my email off and got a reply. Did it answer my problem? No, of course not - the problem with the blank green screen was totally ignored so I've had to respond to the email and will have to wait until another day for a reply. However, they did say that the issue with adding marriage details is known and they're working on it. Shall we make a date for same time next year to see whether the issue's been fixed? OK, I'm being flippant ...
I also agree with sadness that if you add a photo, it's now hidden in the new tree and you have to physically click on the gallery to find the photo rather than having it greeting you when you click on your relative.
I use Chrome for my tree work despite being a Mac user and liking Safari as GR have requested that I do this. Why GR?
Finally, I read a post a week or two back that Mac users no longer receive hot matches. Someone from GR stated that they thought this unlikely to be the case (i.e. Mac users only). For the record, I've not received a hot match for a number of months - probably since I bought my MacBook!
Wake up GR ...
Lindsey
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Lindsey
What you describe re the new tree has been my experience too.
That was using Firefox. It is even worse for me with IE8 as the details pane freezes open.
I am really wondering whether Genes are actually receiving the feedback submitted from the new tree link as nothing seems to be getting done to fix the problems. It takes so much longer to put a new person on the tree if you want to add additional details such a a marriage or place of birth as you always have to delete the additional entries
I do not like the font size or the italic style either. It is too small and difficult to read in the details pane.
Also I do NOT use the dd/mm/yyyy date format. All my tree uses the dd mmm yyyy format eg 24 MAR 1777 - or if before 1752, then 24 MAR 1734/35. I mainly have just baptisms before 1752 but occasionally I have a birth which gets clipped to something incomprehensible.
Tree Search does not work with IE8 and I also noted someone reported it did not work with IE 9 either.
There is no longer any point in adding a profile photo as that gets so well hidden away in the gallery
I am really dissppointed that Genes have not used the additional time they were given since they temorarily reinstated the old tree to get to grips with the problems we have been reporting.
What is the point of reporting problems if Genes are just going to push ahead gung ho?
I have also noticed that whereas a year or so ago, any messages I sent to family members were almost always answered. Now, I am lucky to get one reply in six. This suggests to me that either I am just unlucky or that people are voting with their feet and giving up Genes. I can't say I blame them, but it does not alter the fact that Genes is no longer functioning for me in the same way it did when I first joined.
Jeremy
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Jeremy
On the new tree, I add a new relative but somehow manage to add it more than once (I find this out when I try and attach a census to said relative and I get more than one option). I also add a partner, but when I try to add details like marriage, there isn't the option to do so (only after perseverance and flicking between partners, lifeline, details etc. do eventually find the box) ... and, why is the print so small? I have to sit here with reading glasses on.
I'm not against change, but I've been having problems with the site for a good couple of months now and getting more and more frustrated with it.
Under the "help" section, I've posted a question asking for a personal reply when I've had too many problems to list. It asks for a 'phone number. I asked someone to ring me but 24 hours later when someone responded I was told that they're all home workers and can't ring. Why ask for a 'phone number then?
It's really not good enough.
Lindsey
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I too have given up on the New Tree.
The problems I have previously reported have not been fixed.
In fact the only alteration I see is that the new tree is now the default rather than an option.
Seems to me that we are being ignored yet again and that Genes are intent on pushing through changes regardless of the consequences.
What is the point of us sending feedback???????
I am not at all happy.
Jeremy
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Hi
I've given up on the new tree - again - for the time being. I know I've added a number of people this morning but if I use the search box on the horizontal bar and click on full tree, my screen is blank and all the relatives disappear. If I click on immediate family, they appear.
What am I doing wrong?
Thanks for reading & helping.
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