Suggestions

What is the real cost? When you look up on your account details no information is given as to what you have payed or are going to pay. It does say I have been a member since June 2006, but not if I had been an intermittent or continuos member. It also informs me that my membership will terminate at the end of the month, how does that tie up. Or is that the Platinum coming to end after only one month. A click too far. I will not go there again. Continual dropouts everyday, re-enter password etc.etc. Database works, then doesn't. Ancestors there one minute and gone the next. Which message board do you use to complain, How can you get credit for an irregular and inefficient service.

When | originally replied and said I paid £9+ the + was to indicate pence and not a straight £9

I'm always happy Sylvia :-D

When I have more time I'll search for a thread about subs discounts and the rather, ahem, 'varied' reasons from GR and post a link.
I'm not bothered about a couple of quid p.a. it's the 'inconsistancies' that I find a tad unsettling.

nudge

Hmm. I didn't get the £7.50 offer and I've been a continuous member since 2003.

Maybe this is something that should be offered to all of us who paid £5 to join all those years ago.

Gwynne.

It also cost me a fiver to Join "Genes Connected". My subs then went up to £7.50, then the last couple of years its been £9.95.

Why was mine raised when others remained at £7.50?

I've always been on continuous membership :-(

Mildred .................

My first sub in April 2004 was £7

Then it went up to £7.50

Then it went up to £9.95 around 2006

Somewhere along the way, the term of my sub moved from ending in April to ending in June ....................... were we given 2 free months of memberrship as compensation for major problems around 2006/7?????


ITV took over in 2007 ....... and that's when the sub fee was "frozen" (or grandfathered) for current members.


It would be interesting to know why some members got their subs grandfathered at £7.50 ......... after all, in those days there were only 2 kinds of memberships, Free and Standard. Logically, we should all have been paying £9.25 at that point in time.


BrightSolid did offer a ca 20% discount to all current members when their takeover of GR took effect around July/August 2010 ........ many, if not all, of us believed that discount would apply for the following 12 months of renewals. Instead, it came to an end after 6 months ......... so people renewing between July/August 2010 and January/February 2011 got the discount. Those renewing after Jan/Feb did not.


I remember some questions being asked ................ and the replies from GR being somewhat dismissive, along the lines of "it was only ever for 6 months".

If so, why did so many of us think it was for 12 months??


I have no idea why I was offered the discount in June 2010 and June 2011 .................. except it was in the email that I got from GR to tell me that my renewal would be due then


I wonder if it has something to do with the fact that I have always had my membership set at Single, not Continuous????




sylvia

"were we given 2 free months of memberrship as compensation for major problems around 2006/7?????"

At some point we were all given a week, I know this as I joined on my birthday, and my renewal date is now a week later.

But I certainly never got 2 free months !

" 2 free months "?

- no.

A week, as you said, Mildred.
Recently when the site was down, another three days.

I wonder how my end date managed to move from April to June then????


I could remember that we'd been given an free "extension", but not how long we got.

Did you pay as soon as you joined then Sylv? or was it a case of having to back then?

jax

Jax

I opted immediately for the Standard membership, didn't even think of the Free



and thinking it over, I think I posted the wrong amount above

........ I think my sub for the first year was £5, then it increased to £7, and then to £7.50 .... with the increase to £9.95 coming around 2006


so those were pretty rapid increases!!




sylvia

Joy - I forgot about the other three days. :-D :-D :-D

& the credits :-D

Mildred, I told them I didn't need the credits because, having joined before the site had records, I use other sites for historical records and was told to keep them in case I could use them to help someone else, and that is what I did :-D