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Contacting GR Support - how to confirm

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AmazingGrace08

AmazingGrace08 Report 22 Nov 2011 00:40

Can ayone tell me, when you contact GR support, is there any way if you can see if the message was sent succesfully?

I have sent one 5 minutes ago, but once you click submit it is gone. I am trying to report that when I am posting on threads, my comments aren't appearing, so I am not sure if my message to GR support will even get through.

If there is no way of seeing if your message has gone, an automated response or wording to say it has been submitted successfully, and a manner in which you could access it at a later point would be good!

SylviaInCanada

SylviaInCanada Report 22 Nov 2011 01:22

not so far as I know, Grace


Try emailing them, using an outside email address


...... I think the address is [email protected] (or .com)


or try www.genesreunited.co.uk, and put Support at the head of your message.


You still won't know if it has arrived ....... but you will know if it hasn't gone through.



sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Persephone

Persephone Report 22 Nov 2011 01:42

Gracie

I sent them a message and they got it as you know. They e-mailed me so I used that address to reply back.... [email protected] ... I use za all the time and they gave me that as their e-mail address...

I can't remember what happened when I originally sent the question but I thought it did say success but that could be just me thinking that... I can't remember what I did with something in one room when I move into another room... apparently it is called compartmentalising... in built filing system.. It can be darn useless at times :-S


Cheers

Persie ;-)

Researching:
The latest tree member our Grandson, Stellan born 09/12/14

InspectorGreenPen

InspectorGreenPen Report 22 Nov 2011 06:53

www in the name denotes a website, not an email address.

The GR support email address is

[email protected]

not tried the za em but this may well work as well as it probably just redirects to the same place.

Persephone

Persephone Report 22 Nov 2011 06:58

Correct

IGP .

They e-mailed me from the za address

I am sure Gracie can e-mail them to the au address or the nz one as well...

All roads lead to GR... (Rome)

Researching:
The latest tree member our Grandson, Stellan born 09/12/14