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My good tree deleted?

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ProfilePosted byOptionsPost Date

Dickco

Dickco Report 2 Oct 2011 22:22

My old tree was no longer associated with me, but a new truncated tree added. The old tree had thousands of entries and from time to time I edited my genealogy from it. It's gone! I can't even find myself except for this poor substitute. There seems no one to ask about it so I'm posting here in hopes I get some response. :-(

Researching:
Coveney

SylviaInCanada

SylviaInCanada Report 2 Oct 2011 22:27

Dickco


the rsponse from GR will be


email support@genesreunited



Look above to the dark green band. Far right there is a tab Hel

Click on that, then click on Contact Us




I don't know whether any of us have experienced this!





sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

+++DetEcTive+++

+++DetEcTive+++ Report 3 Oct 2011 09:34

If you upload a new gedcom to your account, it overwrites anything there. So if this what you have done, the original has disappeared into the ether, probably for ever.
(been there, done that)

But by all means try support@genesrenited and see what they have to say. Use the Contact us tab from the drop down Help section.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

InspectorGreenPen

InspectorGreenPen Report 3 Oct 2011 10:55

It is not too clear from your original message what is happening here.

If you have not uploaded a new gedcom file, which as stated will delete your old tree, are you saying that this has just happened out of the blue?

Estelle

Estelle Report 3 Oct 2011 13:22

Sylvia is correct - please contact our support team who can quickly and easily search for your tree for you. It sounds like you may have a duplicate registration, so we should be able to easily resolve this for you.

Estelle

Researching:
Working on all things tree-related. Looking for Tooley in Lincolnshire, Sadler in Derbyshire, Rogerson in Yorkshire, Goldstein in Liverpool/Poland.