Suggestions

Hi Island

I think I have found out why you can't see it........you need to be signed out of GR to see it :-S I ve tried while signed in and all I can see is an ungrade to Platinuim, only when I am signed out does it show both options, but I swear that was what I saw when I renewed last June.

I noticed it because I hadn't noticed it before......if that makes sense???

I have "50 Credits" on a tab on the membership line ............ but when I click on it it is NOT 50 free credits.

It instead tells me about Pay Per View



which is what Phil talked about earlier.




I think it is misleading to have it showing as 50 Credits .............. the implication is that I have 50 credits when I do not




sylvia

Margee...When I said I was "offered" 50 free credits when I renewed last year ...It was not an offer per se that I was aware of until 50 credits appeared in the toolbar...given that I couldn't access or use them...what can one say...!! My membership to this May this year was continuous..
Equally my membership lapsed this year and when I went to renew it ..up pops the fifty "free" credits...which was on the invitation to renew my membership.

Hi Patricia

I don't see anything about free credits in that link :-S

I wish GR would look into these random offers - subs discounts and free credits - and come clean because something isn't making sense!

http://www.genesreunited.co.uk/payments.page/subscription

the above link will take you to the compare subscriptions page, apart from the actual price [I'm on a 6 month sub] this page was the page I was taken to when I renewed, I presume because they would like me to upgrade. scroll to the bottom and bingo............ Free Credits for standard memebership, nowhere does it say it is time limited nor does it say it's a one off for the first subscription.

And Phil I got a discount in June too, if I had a choice of which I would like to keep then I'd have to go for the discount everytime, as it's of more use to me

I don't understand! Someone here said that they were offered the free credits when they renewed last year. Not buying standard for the first time but renewing. I was never offered them nor were most of the people responding to this thread. What's going on?

Hi Phil

While you are checking with support regarding 'free' credits maybe you could also ask why random members are offered a discount on renewing subs - regardless of type, length of time and continuous or not - but when those of us who haven't had such an offer ask why, we are fobbed off with some nonsense about discounts only offered last autumn. January to July are not autumn months!

Phil, just been reading this thread

When I renewed 10 June [standard] I got the 50 free credits, and I have just checked they are still valid as have just used them.

Thank you Phil for replying.

No indication when comparing membership packages that this only applies to new members.

I need to check with support, but I don't think you get 50 credits when you renew, only when you buy Standard the first time. It should not indicate 50 credits in tool bar - but Pay per View. I think this may be the confusion (and the bug!) - we will investigate

I was not told about 50 free credits either :-(

GB

I renewed a couple of months ago.

I was not told about 50 free credits

BUT I just noticed today that there is a tab on the dark green bar that says "50 Credits"


However, when I click on that, it is NOT 50 free, but telling me that I can buy 50 credits, that will be good for 1 month.


I consider the implication of it being shown on that bar as somewhat misleading ..................... the implication is that I might have 50 credits


Suggestion for Phil ....................... would it be better to change that tab just to read Credits, or Buy Credits?



sylvia

:-S

As I was not aware of being entitled to "50 free credits" how would I know they were only valid for 30 days.

When my membership is renewed on the 14th of this month will I be informed ot the credits and how will it show that I have been given them.

How long have the credits been available on Standard membership? Have members been losing out because they were not aware of this?

Probably a waste of time as I have subscriptions to FMP and Ancestry anyway so would rather have a reduced subscription on GR than 50 credits I would not be using.

I think it is unfair that credits are only valid for a limited time especially when they have been paid for. Just because this is the case on other sites does not mean that this has to be the case on this site.

Edit: welcome back from your hols

Deep breath.... I am now officially back from holiday and re-entering into the discussions on this board.

Ok, Credits. I am going to try and keep this simple (and factual as best I know - but for the completely official breakdown you'd really need to email the support team).

Credits are only valid for a limited period.
If you buy (or are given) 50 credits they are only valid for 30 days.
If you buy 200 credits they are valid for 90 days.

This is normal practice for credits/pay-as-you across all the genealogy websites I use - GR, FMP, Ancestry, ScotlandsPeople and is stated on the relevant pages.

It is not stated in the comparison section as these are just headings.

You can use credits to view ANY transcriptions or images on the site, inc 1911 and Travel records, as well as sending messages if you are not Standard. You can now use credits if you are still on an old (not available as new) Gold package. As long as you have enough that is :-)

If you believe that you still have valid credits and cannot use them, then please email support, they will help you.

If you know you're out of the usage period and it still shows credits (as I believe a couple have above), then may I suggest you try signing out and back in. If it still shows credits, then let me know in this thread. If it cleared it to 0, then please also let me know. It should refresh this figure on each page load.

I hope this helps.
Phil

I renewed on 24th July and was not offered a discount or free credits.

I was given 50 credits to use when I renewed my standard membership. Have just had a look at them now and it says these credits are usually £5, but have to be used within 30 days. I would imagine mine are no longer valid, although it still says in the green bar at the top of the page that I still have 50 credits.

Kath. x

I was offered them when I renewed last year as I recall... but wasn't able to use /access them...same has happened this year.......so dont have a clue what "Free" means ....

I was only looking as my membership is due for renewal this month and not been offered any discount.

So wondering what exactly these 50 free credits, which I did not know about, can actually be used for..

It's probably down to the same bogeyman who offers random discounts at all times of year then has the staff claim they only offered them in the autumn when those who haven't been offered one ask why not. :-( :-S