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discussion threads about site problems

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ProfilePosted byOptionsPost Date

+++DetEcTive+++

+++DetEcTive+++ Report 2 Nov 2015 13:24

Did you purchase credits? Records bought with them have a limited shelf life. The same applies if you had a Platinum membership but downgraded to Standard.

Support, to which you sent the email, has been conspicuous by their absence. Even if they did ask the Technical people about a system error, the IT people may well have been pulled off GR to help with FMP 1939 Register release.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Christine

Christine Report 30 Oct 2015 14:58

I also am unable to access files that I have paid for, tried e mil - no reply- phoning- number on site note recognised. sent another email to support manager. Has been like this for almost a week (I think) Lets hope this gets me some response.

:-| :-|

Community Manager

Community Manager Advisor Report 28 Apr 2014 14:55

Hi Maureen,

Have you emailed [email protected] ?

If you would like to PM me the details I will be able to follow up.

Regards

Shelley

Maureen

Maureen Report 13 Apr 2014 12:41


I have a error message ever since they changed the format of the tree and it is that long ago I can not remember, I am also not getting my hot matches, my tree has been losing ancestors and when I contact them they say they are dealing with it, it is a technical error.
Do they have any technicians at genes because I feel they must not because I have been waiting for a answer to my problems for at least two months on loss of ancestors
If it had taken that long to find the answer when I was working I would have been sacked. :-( :-( :-(

SylviaInCanada

SylviaInCanada Report 17 Jun 2013 18:53

and I'm number 4!!

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Potty

Potty Report 17 Jun 2013 14:56

Make that three of us being shocked and missing Janey!

MarieCeleste

MarieCeleste Report 5 Jun 2013 22:07

Yes, I got quite a turn too Renes!

Would love to see her back on here ....

Renes

Renes Report 5 Jun 2013 20:12



That gave me a shock .....


Seeing Janey posting in June ........ Then I saw 2011 ......

thought she returned, in full armour, to save us from the TROLL

I miss her .........

Rambling

Rambling Report 5 Jun 2013 16:27

Alistair, as this is an old thread and the site problems you are having may not be the same ones as in 2011, it might be better to either post a new thread or contact GR and tell them what problems you are having?

Researching:

Alistair

Alistair Report 5 Jun 2013 16:24

Why is the site not responding to change & new information on relations.All additional info added but will no change to family tree

JaneyCanuck

JaneyCanuck Report 8 Jun 2011 23:17

I only say "well that never happens to me" in jest.

I know it happens to other people, and quite a lot of other people at that.

I know when I couldn't access my inbox for nearly a year without reloading a half dozen times every time I tried to read a PM, and I got nonsense replies from GR about what browser was I using, I wasn't interested in hearing now somebody else didn't have any problems!

There are problems with the site, major problems in accessing it, that a lot of people are experiencing.

Me, I just get tired of having every single one of 'em start a new thread about it ...

:-D

Researching:
Please use the "ADD YOUR REPLY" box below to reply. Please DO NOT click "Send Message" and send a private message (unless info is about living people or otherwise sensitive). THANKS!

TootyFruity

TootyFruity Report 8 Jun 2011 23:08

Ice Ice Baby the problem is intermittent and doesn't seem to affect everyone, a bit like the in box problem at new year. I had no problems others did

TootyFruity

TootyFruity Report 8 Jun 2011 22:50

Ice Ice Baby I had problems with .co.uk where I was getting logged out when changing boards, not being able to access all boards and having to log in after I had navigated away from the site.

I am now using za with no problems

TootyFruity

TootyFruity Report 8 Jun 2011 22:32

If GR staff are scanning the boards then they won't be concentrating on fixing the problems.

I would prefer a message to be stickied at the top of each board, please access the site via za portal because this one seems to work best whilst we work on fixing the other portals.

JaneyCanuck

JaneyCanuck Report 8 Jun 2011 22:23

Well, Phil, if you're reading -- I'm not having these problems either. :-D

The very odd error message. No problem accessing any board, no getting logged out, etc. All through .co.uk.

Is it being foreign? My browser?

?

Researching:
Please use the "ADD YOUR REPLY" box below to reply. Please DO NOT click "Send Message" and send a private message (unless info is about living people or otherwise sensitive). THANKS!

Lindsey*

Lindsey* Report 8 Jun 2011 21:50

I guess because of the varied message boards used that they are unable to open this one.to report the problem

So far I have exhausted UK , AU and NZ that are now riddled with Error messages and have presently crept in under the wire through ZA portal.!

Researching:
For better results please give all the details ,name, date place as you can {pictures by me }

JaneyCanuck

JaneyCanuck Report 8 Jun 2011 21:36

There is a constant stream of threads on General Chat and Genealogy Chat about problems people are experiencing with the site.

Here's one of today's:

http://www.genesreunited.co.uk/boards.page/board/genealogy_chat/thread/1270818

>> Could staff maybe scan the boards a couple of times a day for these things, and put some kind of response in them?

I'm sure it won't stop another one starting the next day ... but maybe more people will see the response and pass it along ...

Researching:
Please use the "ADD YOUR REPLY" box below to reply. Please DO NOT click "Send Message" and send a private message (unless info is about living people or otherwise sensitive). THANKS!