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ProfilePosted byOptionsPost Date

SylviaInCanada

SylviaInCanada Report 4 Jun 2011 23:35

Joy


I've thought of that!


poor Phil!

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Joy

Joy Report 4 Jun 2011 23:00

You could ask Phil Moir to forward it to them as all other avenues are not working :-)

SylviaInCanada

SylviaInCanada Report 4 Jun 2011 22:45

Tooty


sent


and immediately returned as undeliverable



it comes back so quickly that it seems as if there is something in "genesreunited.com" AND "genesreunited.co.uk" that is unacceptable to my mail server.



sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

SylviaInCanada

SylviaInCanada Report 4 Jun 2011 22:42

Ann

yes


and get the Error message. We're trying to fix it. Sorry for the inconvenience



I've tried about 6 times.




sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

AnninGlos

AnninGlos Report 4 Jun 2011 22:24

Sylvia, if you go into help and then go to contact us, have you tried that way?

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

Joy

Joy Report 4 Jun 2011 22:16

Sylvia - try
[email protected]

SylviaInCanada

SylviaInCanada Report 4 Jun 2011 21:51

guess what?


undeliverable!


It has to be the "genesreunited.com" that is blocked to me for some reason

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

SylviaInCanada

SylviaInCanada Report 4 Jun 2011 21:46

Tooty

no, that is one that I did not try

off I go!


sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

TootyFruity

TootyFruity Report 4 Jun 2011 21:17

Hi Sylvia

Have you tried

[email protected]

this has worked for me in the past when [email protected] has failed

SylviaInCanada

SylviaInCanada Report 4 Jun 2011 20:45

Now I can't even send a message through the pm system


I get the Error message


no use being sorry



I'm getting madder and madder.



Unfortunately, I have already sent some messages through the pm system, thus I have lost my right to withdrawing within 7 days and getting a full refund.



but I am getting very seriously to the point of leaving. It just isn't worth the frustration.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

SylviaInCanada

SylviaInCanada Report 4 Jun 2011 20:29

Gai


it's always been in £ sterling before



sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

SylviaInCanada

SylviaInCanada Report 4 Jun 2011 20:28

Phil

I tried replying to the email from Accounts ........ undeliverable

I tried sending to [email protected] ..... undeliverable

I tried sending to [email protected] ....... undeliverable


This has in fact happened before when I was completely unable to reply to or correspond with Estelle. I had not tried to use the outside email system since that time, which is a few months ago.


I have renewed annually every year since 2004 .... and my cc has always been charged in £


I do not want my cc charged with any other currency except UK pounds

Why?

I want to know just what is being charged in £

and also because most companies use one set exchange rate, a rate that is often set once a month. The cc companies use the rate of exchange at the moment that the charge is made. There can be a significant difference



Plus the fact that Canada does not use USD ................ and some of us consider it insulting to be charged in a foreign currency :-D



sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

MargaretM

MargaretM Report 4 Jun 2011 13:06

I don't understand, Sylvia. I live in Canada, use my Visa card. pay in British pounds and it's converted to Canadian dollars.

Researching:
Great grandmother Dorothy Bean nee Abbott (1858-1908)

philmoir

philmoir Report 4 Jun 2011 11:16

Send an email to [email protected] or use the Contact Us page which does not use any external email system. Please note, we do only accept UK pounds, Euros, US dollars, Australian dollars, South African rand and New Zealand dollars. At this time these are the only payment options and always have been as far as I know. Support may be able to shed more light on this for you. Regards Phil

Researching:
I am the former lead developer for the Genes Reunited website team and the former lead developer of the Findmypast Tree team. I do not work for this company anymore. Disclaimer: The opinions expressed herein are my own personal opinions. My research areas of interest are East London, North-West Cumbria, North-East Scotland and Edinburgh.

Gai

Gai Report 4 Jun 2011 08:41

Funny you should have problems with the email address as I had the same problem a couple of weeks ago.

I sent an email through the normal system and mine came back blocked as it contained a virus. So I did a complete virus scan and no virus was found. So resent it and again and yes it came back again for the same reason. So I went to the Mac and sent it from there and again came back due to a virus.

Knowing that it couldn't be right I then went through the GR site and sent it and it went though without a problem. So maybe you can't externally send GR an email anymore.

With regard to subs renewal I questioned mine because when they quoted the membership amount there wasn't a currency on it. GR responded saying because I'm in Australia the amount would be in Australian Dollars, so I would have thought your renewal would have been in Canadian dollars.

Sylvia, what currency did they use last time you renewed?

Gai

Researching:
Moreman's of Mangotsfield, Matchett's of Ireland & Essex, Craddock's of Scotland & Manchester

Cynthia

Cynthia Report 4 Jun 2011 08:26

Seems very strange Sylvia! Why would they block you OR charge you in a currency you don't use. Maybe they think all dollars are the same??


If you can't get a response on here, why not try their FB page?


Problem is.......it's the weekend! :-(


Let's hope Phil is around early on Monday :-D

Researching:
ADVICE: Click on 'My Threads' over on the left to find your replies. Please respond to your replies by typing in the Add Reply box at the bottom of the page. Enjoy!

SylviaInCanada

SylviaInCanada Report 4 Jun 2011 07:12

NOTE:-


I have tried to email [email protected]


but it has been returned to me as

The following message to was undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 550-'Blocked'



I get this every time I try to email GR ..................... my server obviously doesn't recognize GR for some unknown reason



or have I been blocked???????????????????????




sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

SylviaInCanada

SylviaInCanada Report 4 Jun 2011 03:34

Please, GR, explain why you charge credit cards in US dollars for someone who is subscribing to the .co.uk site but who does not live in the UK


You have done this to me today ........................ and it is going to cost me much more than the UK £


I live in Canada. We have our own monetary system. We do not use the US dollar.


I want to pay in sterling


I am extremely annoyed!



sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

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