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Trouble with emails.

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Unknown

Unknown Report 14 Aug 2004 13:05

Hi all, My access to emails has been stopped. I don't know how or why. When I click on Outlook Express it offers me my name and (Disguised) password. A click on this and it tells me my password is not recognised, yet I know it is correct. I am on NTL Broadband. My brother has had the same problem with Telewest Broadband. What am I doing wrong? Or is it NTL at fault? Incommunicado Jim

Tracey

Tracey Report 14 Aug 2004 13:20

Hi Jim, I'm on NTL and i've just checked my mail - it seems to be okay for a change!! There's a lot of problems with NTL at the moment in general i think. Have you had a look at the server status? Sometimes there are problems in certain areas. Tracey

Sandra

Sandra Report 14 Aug 2004 13:59

had this trouble a while ago with our bt mail but found if I just put cursor at end of ****password clicked and then pressed ok it seemed to accept it worth a try sandra

Unknown

Unknown Report 14 Aug 2004 14:30

Jim - why not get in contact with our Colin???? Jude sarf wales:o)

Angela

Angela Report 14 Aug 2004 18:18

I'm with Virgin (analogue) and have had this problem occasionally. After loads of calls to the helpline I discovered that sometimes the connection can get corrupted. Now I just create a new connection typing in all the same details, check it works, then delete the old one. Does the same principle apply to broadband connections? I don't know much about broadband. Angela