General Chat

I need to renew, had an email because I have anew card but going to renew just gives me the normal options. No way am I paying those prices. How do I just renew. Does anyone know? All I really need to do is change my card number I think but where?

This is the email I had The reason we can't continue your membership automatically as you requested is probably because your card has changed or expired.

Go to our secure payment page here

To continue your membership, grab your credit or debit card and go to our secure payment page.

Membership isXXXXGBP for 12 months and it takes less than a minute. You can then continue to use Genes Reunited with all the benefits of a Standard subscription.

Hopefully solved it now.

I experienced the same problem when my annual renewal was due.... I got around this by posting a cheque for the amount required for automatic renewals and this was accepted without question.
I hope things are solved for you at the old price Ann

Thanks Kandj. Yes, I solved it, when I actually clicked on subscribe I noticed that the price was my old price not the inflated prices to actually join. I now have a receipt for the old price so all sorted.