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GRO digital certificates. Be aware when ordering.

ProfilePosted byOptionsPost Date

nameslessone

nameslessone Report 24 Jul 2023 15:11

A nuisance. I seem to have read about this problem before. Maybe on the Lost Cousins special on this.

Florence61

Florence61 Report 24 Jul 2023 14:34

Yes Joan, I certainly did have the same problem so will be ordering full certificates next time.

LondonBelle

LondonBelle Report 24 Jul 2023 13:32

At least they are being fair and refunding £2.50 :-)

MR_MAGOO

MR_MAGOO Report 24 Jul 2023 13:16

Some feedback on the GRO digital certificates. For the most part I think this is a fantastic service. However, I ordered a death entry and it was chopped off at the bottom, so it was incomplete. I contacted the GRO about this and this is the reply I received:

"We are sorry that you have received an incomplete image.
We have arranged for a full refund of £2.50 to be credited to your account via Worldpay.
As we are unable to manipulate the image, if you still require a copy of the above entry, you will need to place a further order for a PDF image (which can be manipulated) or a certificate."

Just something to be aware of.