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Top tip - using the Genes Reunited community

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unable to retrieve any records

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LindaW1

LindaW1 Report 24 Oct 2021 20:23

Is anyone else unable to open census or other records today? there seems to have been a fault since about lunchtime today. I cant see any messages saying there is fault. Its happening on more than one device I'm using.

nameslessone

nameslessone Report 24 Oct 2021 20:49

Do you mean on Genes or another site.?

Very few of the researches on the boards use the records on Genes.

LindaW1

LindaW1 Report 24 Oct 2021 21:31

I'm searching the Genes site. I have tried to report the error to customer services but get the same error message when i try to submit my message to them. Not very good :-(

SylviaInCanada

SylviaInCanada Report 24 Oct 2021 22:19

Nobody works weekends, business hours Monday to Friday only.

........... and then there is usually seems to be only 1 person assigned to GR.

There hasn't been any real support for years, since Find My Past took them over.

As was posted above, very few of us use GR's records. GR doesn't actually have its own records, most of them are accessed from MP.

Some censuses are available free on Family Search. All are available with subscriptions to Ancestry or FMP.

Birth, marriage and death records for England and Wales are on Freebmd or the GRO records, both free.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.